Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gina Kirschbaum

Summary

Over 18 years of experience, successfully managing Third Party Supplier Relations, Business Management/Financials and Procurement/Asset Tracking departments, capturing 6+figure savings, Project Managing IT projects, and improving internal performance on SLAs as well as other areas.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Infrastructure Storage Lead Analyst

Citibank N.A., (CTI)
10.2021 - Current
  • Collaborating with the Storage Engineering team to certify VTM patches
  • Manage and coordinate patching plans with Storage L2 and L3 teams, identifying critical infrastructure components and schedule and complete accordingly
  • Work with Storage vendors to ensure support for patching plans, manage issues, and handle escalations with the vendors as needed
  • Overseeing escalations as they arise during patching events, and manage any post-issue reviews as needed, documenting lessons learned and applying those improvements
  • Review and track Service Levels from the Managed Service Provider for the Storage L2 Support team
  • Reduced legacy patching time by 20% and reduced software defined patching from 90-days to 60-days
  • Managing End of Vendor Support (EOVS) timeliness for hardware within Storage and DPS and the KI associated with both VTM patching and EOVS
  • Drove KI inventory calculation amendment with Risk, CISO and IDEAs teams to include the same denominator of inventory used for VTM KI, thus bring us back within appetite
  • Coordinated with Storage vendors to include tracking and reporting of EOVs equipment in their MOR and executive briefings
  • Spearheading process improvement projects like Project SOAR and Storage MOR revamp.

Business Manager, Storage/DPS and TPM/BAO Support

Citibank N.A., (CTI)
04.2019 - 10.2021
  • Managed the BAO Support team for Infrastructure while providing direct BAO support for Storage/DPS
  • Provided business office management support to Storage / DPS Managing Director which involves headcount tracking, Statement-of-Work processing, productivity, asset depreciation, investments, etc for 100+ FTE team members and approximately 200 contractors with a $36MM annual spend
  • Created and prepared reports, metrics and presentations across the business and partnered with key stakeholders, senior management and data content providers, to review content quality and discuss developments
  • Optimized supplier relationships by leveraging spend with the fewest suppliers and ensure strategic alignment with our identified preferred supply base.

Third Party Risk / BAO Support

Citibank N.A., (CTI)
03.2017 - 04.2019
  • Built and managed a team of BAO Support members aligned to the different areas under Infrastructure Services who assisted in providing support for Business Activity Owner (BAO) activities throughout the phases of the Relationship Lifecycle: Planning, Due Diligence/ Third-Party Selection, Contracting, Ongoing Monitoring, and Relationship Termination
  • Partnered closely with TPU, TPO, TPM, Risk Management, CoB, TPISA and other teams to monitor and maintain approximately 150 CASP+ relationships
  • Assist business owners with TPM documentation requirements such as TP Raps, Due Diligence, Exit Strategies, Compliance Checklist, Cross Boarder Data Clearance, Anti-Bribery and Corruption, Ongoing Monitoring and CASP record updates
  • Partnered closely with global risks and controls teams to ensure proper analytics of Key Risk Indicators (KRIs) and creation of corrective action plans as appropriate
  • Monitored third party performance and SLA's; either directly or through coordination with other Citi stakeholders
  • Interacted with larger BAO community for best practice sharing and coordination of services
  • Interacted with third parties on critical issues of non-performance and contractual issues to drive resolution when appropriate such as adding GDPR language and key clauses to MSAs
  • Mentored and trained junior members of the team.

VP, Third Party Officer (TPO), IS COB & Controls Tech Specialist

Citibank N.A., (CTI)
10.2015 - 03.2017
  • Facilitated roll out of TPM program to suppliers and business owners
  • Assist business owners with TPM documentation requirements such as TP Raps, Exit Strategies, Compliance Checklist, Cross Boarder Data Clearance, Anti-Bribery and Corruption, and CASP record updates
  • Verify third party's compliance to required policies and controls
  • Coordinated monthly operational reporting meeting for key strategic suppliers
  • Tracked multiple reporting statistics including Monthly Revenue Commitment, Supplier Savings and Attrition
  • Facilitated CASP relationship rational with lines of business
  • Monitor performance of Tier 1-3 suppliers through established governance structure that include monthly service level (SLAs/KRIs), contract change, issue management, financial reviews, and monthly meetings with Operation Heads to ensure customer expectations are met
  • Worked with key stakeholders and vendors to establish annual goals/objectives and monitored progress throughout the year, including providing course-correction guidance as warranted to guarantee agreed service
  • Successfully negotiated / mediated client expectations with supplier compliance with key contract deliverables by reviewing evidence based on agreed schedule with IT management and supplier.

Manager, Vendor Relations and Procurement

CONEXIS, a division of WageWorks, Inc.
05.2006 - 10.2015
  • Manage all supplier contracts for the company including both IT and non-IT agreements
  • These contracts include procurement of equipment, software and professional services
  • Lead contract negotiations with suppliers, working with Legal department and researching client contracts for specific custom requirements to pass through
  • Streamlined purchasing process and established team to enter and track all PO requests
  • Managed the company Cap-Ex budget for IT of $5MM and overall expense budget of $6.2MM
  • Lead multiple RFPs for IT products and services that lead to savings of approximately $2MM
  • Established a Supplier Relations department based on OCC lifecycle within the company (previously lacking single point of contact for suppliers, supplier contracts, and escalation resolutions), building the entire department from the ground up
  • Created processes, SOPs and policies for supplier selection and procurement
  • Developed supplier relationships, inventoried all contracts, and interacted with business owners company-wide to discuss interdepartmental interactions
  • Built a highly respected department that serves as single point of contact for all supplier activities and is frequently tapped to participate on special projects, research new products, and resolve conflicts
  • Schedule and facilitate supplier audits for HIPAA and PCI compliance
  • Work closely with VP Compliance and Director of InfoSec
  • Maintain all documentation for suppliers including Agreements, security assessments, SSAE16, PCI ROC, policies/procedures, and MBE/WBE certificates referenced in daily business and audits
  • Ensure supplier has necessary BCP and DR plan
  • Worked with Information Security to create Security Assessment Questionnaire to be sent to new suppliers prior to contract execution; followed up each year for those with access to personal health information (PHI) on changes or updates needed
  • The questionnaire has over 240 questions covering risk assessment and treatment, security policy, organizational security, asset classification and control, personnel security, physical and environmental security, communications and operations management, access control, systems development and maintenance, incident event and communications management, business continuity management, compliance and privacy
  • Request a copy of supplier SSAE16 annually for review and schedule on-site audits with Compliance and Information Security departments.

Education

High School Diploma -

Truman High School
Independence, MO
05.1985

Skills

    Strong Interpersonal and Communication

    Problem Solving and Decision Making

    Contract Terms and Conditions

    Third Party Compliance

    Risk Management

    Dispute Resolution

Certification

Professional Scrum Master I - 2020

Lean Six Sigma - Green Belt 2012

Timeline

Infrastructure Storage Lead Analyst

Citibank N.A., (CTI)
10.2021 - Current

Business Manager, Storage/DPS and TPM/BAO Support

Citibank N.A., (CTI)
04.2019 - 10.2021

Third Party Risk / BAO Support

Citibank N.A., (CTI)
03.2017 - 04.2019

VP, Third Party Officer (TPO), IS COB & Controls Tech Specialist

Citibank N.A., (CTI)
10.2015 - 03.2017

Manager, Vendor Relations and Procurement

CONEXIS, a division of WageWorks, Inc.
05.2006 - 10.2015

High School Diploma -

Truman High School

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