Gina Kramer
Camp Point,IL
Summary
Highly motivated and positive individual with 5 years of successful experience in administration and effective account evaluation. Recognized consistently for performance excellence. Strengths in critical thinking and communication as well as account management and research. Deftly manages academic functions while delivering thorough answers and solutions to foster exceptional customer service. Able to assist customers from diverse cultures and backgrounds.
Overview
12
12
years of professional experience
Work History
Business Services Associate
Tarrant County College
08.2016 - 05.2022
- Performs customer service duties, such as assisting students, faculty, and staff in person, by telephone or email
- Processes payments, balances cash drawers, prepares bank deposits, and processes petty cash
- Advise students on academic progress and account details
- Manages all BankMobile customer service related issues
- Processes and invoices third party sponsorships for student accounts and corporate services; receipts payment and maintains records
- Ensures accurate allocation of military tuition benefits to student accounts and return of funds to Veterans Affairs
- Corresponds with payment plan company and collection agencies in order to maintain current and past tuition and miscellaneous accounts
- Verifies and posts details of business transactions, such as returned checks, funds received and disbursed
- Prepares vouchers, invoices, account statements, requisitions, reports, spreadsheets, and other records
- Analyzes and processes student account balances and refunds
- Processes miscellaneous deposits
- Oversees student worker hiring process and time entry
- Distributes employee timecards and paychecks
Assistant Bookkeeper
GMC Concrete
12.2013 - 03.2016
- Intensive bookkeeping in both a personal and corporate manner for Executives and portfolio of businesses
- Duties include full account receivable and payable duties, bank reconciliations and frequent auditing of accounts.
- Perform functions regarding Accounts Receivable, i.e. invoices, collections & maintenance.
- Perform functions regarding Accounts Payable, i.e. Bill processing, checks, etc.
- Manage vendors, vendor negotiation and contracts for necessity items for companies.
- Create and maintain organized and effective administrative filing system for Executives and Companies.
- Provide general and technical duties including copying, faxing, printing, distribution of documents, filing and data entry.
Manager
Racetrac Petroleum
07.2010 - 11.2012
- Oversees, coaches, trains and develops store team members.
- Directs, plans and apportions the work of store team members on designated shifts.
- Manages the store operations on designated shifts.
- Supervises and monitors adherence to all safety-related regulations, including food safety regulations.
- Participates in daily store operational activities as needed
- Rings up guests on a cash register
- Ensures the store is clean and well maintained
- Takes inventory on shelf items.
Assistant Manager
RUE21
10.2007 - 05.2009
- Coaches, confronts, and counsels associates to improve overall performance.
- Inform and direct associates daily on the evolving needs of the business through clear and concise direction.
- Follows up with team to ensure projects were properly executed.
- Communicates store information with the District Manager and Support Center.
- Trains and develops Assistant Store Managers and all store associates.
- Oversees and executes successful staffing strategies.
- Networks to build a pipeline of potential new associates.
- Recruits and retains qualified associates to ensure staffing needs are consistently met.
- Provides staff with growth opportunities through consistent coaching.
Education
Bachelor of Arts - History
University of North Texas
Denton, TXAssociate of Arts -
Tarrant County College District
Fort Worth, TXSkills
- Customer service
- Team work
- Self-motivated professional
- Critical thinking
- Verbal and written communication
- Detail oriented
- Account Management
- Student Relations
- Experience with students of Diverse Cultures
Accomplishments
- Business Services 2020 Impact Award Runner-Up
Timeline
Business Services Associate
Tarrant County College
08.2016 - 05.2022
Assistant Bookkeeper
GMC Concrete
12.2013 - 03.2016
Manager
Racetrac Petroleum
07.2010 - 11.2012
Assistant Manager
RUE21
10.2007 - 05.2009
Bachelor of Arts - History
University of North Texas
Associate of Arts -
Tarrant County College District
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