Gina Landreman
Racine
Summary
Dynamic leader with proven expertise in operations management across Nicholworth Group's diverse hospitality portfolio, including 3 restaurants and 4 bars. Excelled in enhancing customer satisfaction and retention through effective relationship management and guest engagement. Skilled in cash handling and Safe Food Handling, demonstrating a results-driven approach with a focus on achieving and surpassing sales targets.
Overview
8
8
years of professional experience
Work History
Office/Server/Catering Manager
Nicholworth Group
01.2015 - 06.2023
- Welcomed and greeted guests before presenting special menu items to clients.
- Hiring/firing, training and overseeing work of all FOH staff
- Led team of servers to consistently meet customer service and sales targets.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Liaised between servers and upper management to address issues and manage challenges.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Overseeing and working directly with the owner on in-house/off-site catering, while receiving client feedback.
- Cultivated warm relationships with regular customers.
- Operations management of 3 restaurants, 4 bars and a liquor store
- Key holder of 3 establishments, bill pay , advertising and marketing collaborator
- Knowledge of Adobe CS5, microsoft Excel, Soft Touch POS, and Quickbooks
Assistant Customer Service Manager
Skydive Midwest
08.2021 - 11.2022
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Key holder, cash handler, checking in/out of customers with knowledge of Burble.
- Keeping a safe environment with communication of all staff in the air on the ground.
Education
Certified Massage Therapist -
Lakeside School of Massage Therapy
Milwaukee, WI09.2004
Skills
- Ability to multi-task and oversee operations in a fast paced environment
- Airport training for safety of staff and customers
- Cash Handling and bill computation
- Worked directly with managers and owners to gain more traffic and loyal customers
- Increasing sales and learning product for training and coaching
- Relationship Management
- Daily specials memorization
- Guest Engagement
Timeline
Assistant Customer Service Manager
Skydive Midwest
08.2021 - 11.2022
Office/Server/Catering Manager
Nicholworth Group
01.2015 - 06.2023
Certified Massage Therapist -
Lakeside School of Massage Therapy
Similar Profiles
Sheng WangSheng Wang
Senior Data Scientist/Algo Solution PIC at Daraz Group (Alibaba Group - Alibaba International Digital Commerce Group)Senior Data Scientist/Algo Solution PIC at Daraz Group (Alibaba Group - Alibaba International Digital Commerce Group)
PRASHANT MISRAPRASHANT MISRA
Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)
Timothy MooreTimothy Moore
Sales Manager at Retail Sales Group, Vanguard GroupSales Manager at Retail Sales Group, Vanguard Group
Aaron M SalleyAaron M Salley
Life underwriting consultant at Northwestern MutualLife underwriting consultant at Northwestern Mutual
DAVID RIPKEDAVID RIPKE
Grocery Sales Associate at Festival FoodsGrocery Sales Associate at Festival Foods