Gina Lane
Virginia Beach,VA
Summary
Experienced political and business professional with 20+ years in the technology sector. Political Campaign Manager, Chief of Staff, and Campaign Finance Bookkeeper, overseeing and coordinating all aspects of a political campaign and a Virginia House of Delegate’s office. Accomplished project manager with experience managing up to 80 concurrent projects across 100 client sites. Strong focus on establishing and implementing best practices across internal business units.
Overview
25
25
years of professional experience
Work History
Campaign Manager
Friends of Anne Ferrell Tata
04.2021 - 08.2024
- Successfully managed and secured victories in three campaigns for a Virginia House of Delegates candidate
- Oversaw teams of volunteers and consultants and monitored the effectiveness of each area
- Handled early-voter and election day operations and managed voter outreach protocols
- Worked to maximize voter support and secure a successful election outcome
- Planned and executed events with donors
- Networked among donors and fundraised to generate money for campaign
- Negotiated vendor contracts, managed relationships and inventory of campaign materials
Bookkeeper
Friends of Anne Ferrell Tata
06.2021 - 08.2024
- Prepared and filed financial documents and reports, and coded accounting entries for data processing in accordance with all VA Board of Elections Campaign Finance protocols
- Recorded deposits, reconciled monthly bank accounts and tracked expenses
- Processed invoices and kept updated and accurate ledgers
- Completed payroll for employees and maintained detailed records
- Completed tax forms in compliance with legal regulations
Chief of Staff
Virginia House Of Delegates
11.2021 - 08.2024
- Managed the Delegate's office, overseeing daily operations, calendar, email, budget and staff members
- Represented the Delegate to constituents, lobbyists, other members of HOD and attended meetings and events on her behalf
- Received and responded to constituent requests in a timely manner to conclusion
- Developed and maintained relationships with stakeholders and organizations
- Ensured staff members and consultants were working towards the Delegate's goals
- Continuously reviewed business processes to create efficiency and improve office operations
Project Manager
Jenzabar, Inc.
01.2015 - 01.2019
- Managed an average of 70-80 concurrent enterprise software development and implementation projects across a portfolio of 100 higher education clients nationwide
- Interfaced with project stakeholders (including college Presidents, CIOs, and CFOs) to define scope, deliverables, budgets, and implementation timelines
- Increased efficiency and improve and standardize internal processes
- Worked closely with sales teams to identify opportunities for incremental revenue
Regional Sales Manager
Dominion Enterprises- ResiteOnline
01.2007 - 01.2008
- Managed projects for a startup within a billion-dollar company to develop and implement cloud-based software tools for the multifamily housing market
- Defined software product specifications and established internal business practices around the product development cycle
- Worked with the sales and marketing staff to develop strategies, define products, and outline implementation schedules
Senior Sales Executive
Jenzabar
01.2005 - 01.2007
- Produced $1.8M in product and service revenue, ranking 3rd on a team of 14 sales representatives
- Increased sales of professional services/consulting across my group of accounts, resulting in higher average margins
- Collaborated with product marketing, product development, and client services to ensure that customers were receiving timely support and the most recent information for the entire product line
Director of Customer Care and Support Services
Jenzabar
01.2000 - 01.2005
- Responsible for developing professional relationships and expanding products and services provided to more than 700 higher education institutions
- Managed a geographically dispersed, remote services and support staff, while monitoring and measuring call and ticket volume, time-to-resolution, and client support activities
- Oversaw a $2.5M Customer Care and Support Services budget; provided summary reporting and forecasting to executive management on a weekly basis
- Developed departmental goals, established priorities for key accounts, and defined processes for managing evolving customer relationships
Client Relations Manager
Harris Connect (now TrueSense Marketing)
01.2008 - 01.2009
- Provide consultative services to nonprofit clients to enhance fundraising efforts through the development of alumni directories and websites to engage potential donors
- Consult college and university administrators to determine feasibility, then work between salespeople, clients, and project managers to define initial project expectations, timelines, and deliverables
- Increase customer satisfaction by resolving issues, updating lessons learned documentation, and implementing quality assurance practices for continual process improvement
Director of Support Services
Jenzabar
01.2000 - 01.2004
- Managed 28 support staff in day-to-day help desk and client support activities, monitoring and measuring call and ticket volume, time-to-resolution, and customer satisfaction; provided coaching and motivation as necessary
- Played a major role in the implementation of a call center CRM tool, also developed a training manual for employees and new-hires on the most effective use of the CRM application
Education
Bachelor of Science - Business Administration, with a concentration in Management Information Systems
Longwood University
Farmville, VASkills
- WinRed
- ISP Political Software
- i360
- Campaign Sidekick
- VA Department of Elections Contribution Tracking Site
- Microsoft Teams
- Microsoft Office
- SalesForcecom
- Exceptional organizational skills
- Project plan development
Committees and Awards
- Invited to be on The Advance, Republican Party Committee on Arrangements, 2024
- Planning committee member of the Republican VA House of Delegates Annual Retreat, 2024
- CEO Recognition Award, Jenzabar, 2018
- Innovative Marketing Ideas & Elevator Pitch contest winner, Jenzabar, 2018
- Senior Leadership Award, Jenzabar, 2017
Timeline
Chief of Staff
Virginia House Of Delegates
11.2021 - 08.2024
Bookkeeper
Friends of Anne Ferrell Tata
06.2021 - 08.2024
Campaign Manager
Friends of Anne Ferrell Tata
04.2021 - 08.2024
Project Manager
Jenzabar, Inc.
01.2015 - 01.2019
Client Relations Manager
Harris Connect (now TrueSense Marketing)
01.2008 - 01.2009
Regional Sales Manager
Dominion Enterprises- ResiteOnline
01.2007 - 01.2008
Senior Sales Executive
Jenzabar
01.2005 - 01.2007
Director of Customer Care and Support Services
Jenzabar
01.2000 - 01.2005
Director of Support Services
Jenzabar
01.2000 - 01.2004
Bachelor of Science - Business Administration, with a concentration in Management Information Systems
Longwood University
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