Gina Ledbetter
Columbis
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
Work History
Inside Sales Representative
Aluminum Dynamics, LLC
06.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Manager of Revenue Service
Columbus Orthopaedic Clinic, PA
03.2020 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Billing Manager
Columbus Orthopaedic Clinic, PA
06.2015 - 03.2020
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Conducted performance reviews and implemented improvement plans.
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
Insurance Billing Clerk
Columbus Orthopaedic Clinic, PA
12.2008 - 06.2015
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Maintained accurate records by updating patient information and insurance details in the database regularly.
- Ensured compliance with industry regulations, safeguarding sensitive client data while adhering to privacy requirements.
- Improved claim processing efficiency by accurately entering data and verifying insurance information.
- Contributed to team success by providing support to colleagues during high-volume periods or staff absences.
- Managed time effectively, consistently meeting deadlines for submitting claims within designated filing windows.
- Maintained open lines of communication between departments involved in the billing process, working together to resolve any discrepancies found.
- Educated patients about their insurance benefits, helping them understand complex policies and out-of-pocket expenses better.
- Decreased billing errors by thoroughly reviewing invoices and identifying discrepancies in a timely manner.
- Facilitated smooth transitions during system updates, adapting quickly to new software tools for improved data management capabilities.
- Enhanced customer satisfaction with prompt resolution of billing issues and inquiries.
- Provided training to new hires in insurance billing procedures and software tools, supporting their integration into the team effectively.
- Collaborated with insurance representatives to expedite claim approvals, ensuring timely reimbursements for clients.
Education
High School Diploma -
New Hope High School
Columbus, MS 05-1998
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Adept multi-tasker
- Superior organizational skills
- Customer relationship management
- Email and phone etiquette
- Organized and efficient
- Driven
- Data entry
- Payment processing
- Dependable
Timeline
Inside Sales Representative
Aluminum Dynamics, LLC
06.2024 - Current
Manager of Revenue Service
Columbus Orthopaedic Clinic, PA
03.2020 - 05.2024
Billing Manager
Columbus Orthopaedic Clinic, PA
06.2015 - 03.2020
Insurance Billing Clerk
Columbus Orthopaedic Clinic, PA
12.2008 - 06.2015
High School Diploma -
New Hope High School
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