Gina Lee
San Francisco,CA
Summary
Reliable individual proudly offering over a decade of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bar Manager
La Mar Cebicheria Peruana San Francisco
02.2023 - Current
- A part of company task force, traveling to new opening locations training staff to run operations based on our company values.
- Had extensive on going training for FOH and BOH operations.
- Strategized plans to increase bar revenue by 5% through innovative promotional concepts, specialty drinks, and customer-focused events creating.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs by 7%.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Curated beverage program and cocktail menus based on restaurant concept.
- Proved successful working within tight deadlines and fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with strong work ethic.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing a vast improvement over prior onboarding process.
- Curated training modules for in house bar training, with positive feedback from upper management.
Server Manager
La Mar Cebicheria Peruana San Francisco
01.2016 - Current
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, liquor and beer to increase daily beverage sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team in applying effective sales techniques and delivering top-notch customer service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bartender/ Server
By Th' Bucket Bar and Grill
08.2014 - 10.2016
Bartender/Server
On The Border Grill and Cantina
08.2009 - 09.2015
Education
R.E. License - Real Estate
Ohlone College
Fremont, CA04.2023
Skills
- Front of House Management
- High-Volume Dining
- Outstanding Customer Service
- Teamwork and Professionalism
- TIPS Certified
- Sales Expertise
- Skilled in Mediation
- Labor Cost Controls
- Shift Scheduling
- Supply Ordering and Management
- Hiring and Training
- Financial Management
Certification
Daou WSET 2 Certified
Timeline
Bar Manager
La Mar Cebicheria Peruana San Francisco
02.2023 - Current
Server Manager
La Mar Cebicheria Peruana San Francisco
01.2016 - Current
Bartender/ Server
By Th' Bucket Bar and Grill
08.2014 - 10.2016
Bartender/Server
On The Border Grill and Cantina
08.2009 - 09.2015
Daou WSET 2 Certified
R.E. License - Real Estate
Ohlone College
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