Gina Garner Lewis
Arlington,TX
Summary
Knowledgeable and dedicated customer service professional with 20 years work experience. Solid team player with outgoing, positive demeanor and proven communication skills in establishing rapport with clients and colleagues. Motivated to maintain customer satisfaction and contribute to brand loyalty. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Ranch Caretaker
Self-employeed
01.2017 - Current
- Monitored and maintained cleanliness, sanitation, and organization of property.
- Planned, prepared, and served meals according to prescribed diets.
- Remained alert to problems or health issues of livestock, administering medications as required.
- Determined specific needs and provided most appropriate level of services for animals' well-being.
- Communicated effectively with owners, residents, and on-site associates.
- Regularly inspected both interior and exterior of properties for damage and performed necessary repairs.
- Delivered emergency 24-hour on-call service for clients' needs.
Event Coordinator & LLC Member
Panther City Exchange
03.2011 - 04.2020
- Partnered local businesses with non-profit organizations and community creatives for promotional and fundraising opportunities.
- Consulted with customers to determine objectives and requirements for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of event planning, event booking and event promotions.
- Designed and implemented efforts to publicize through print and social media to promote events and sponsors.
- Created and maintained event expenditures, budgets and timelines.
- Reconciled accounts and reviewed expense data, net worth and assets to confirm accuracy.
- Trained and supervised event staff to complete tasks.
- Oversaw event registration process by collecting and tracking attendee information.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Developed post-event reports to determine effectiveness of each event.
- One notable event, Arts Goggle, grew from 10,000 to 60,000 attendees over 5 year and expanded from 2 main stages to 5.
Customer Care Coordinator III
Stericycle
12.2016 - 11.2017
- Built loyal customer relations through case management by providing top-notch service and detailed account and service information.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions for warranty claims.
- Verified client information by analyzing existing evidence on file and corroboration with service departments and technical specialists in the field.
- Determined appropriateness of offers of compensation to protect organization and minimize risk.
- Resolved warranty concerns with products or services to help with customer retention, brand loyalty and drive sales.
- Managed call escalations and addressed customer concerns with exceptional conflict and problem resolution skills.
- Received recognition as top performer based on department metrics within first 2 months.
Senior Cashier
Western & Southern Financial Group
07.2004 - 10.2007
- Collected insurance premiums in person, by phone and by mail.
- Carried out day-day-day duties accurately and efficiently to achieve results according to schedule.
- Reconciled daily totals to maintain balanced and compliant ledgers for accounts payable and receivable.
- Made daily bank deposits.
- Maintained high standards of customer service by building relationships with clients.
- Offered friendly and efficient service to customers and handled challenging situations with ease.
- Actively listened to customers while providing compassionate care for policy changes due to life events and claims for life insurance beneficiaries.
- Exceeded goals for client retention through effective task prioritization and bringing accounts current through collections. Nationally recognized twice as top performer for branch improvement in collections by more than 10%.
Call Coordinator
Keller Williams Realty
06.2001 - 07.2003
- Managed 40-line switchboard system for busy real estate sales team.
- Completed clerical tasks such as filing, copying and distributing mail.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Developed and deployed marketing copy to promote properties and drive sales.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Entered real estate listings data using MLS software, following procedures to keep information accurate and up to date.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources
Education
Bachelor of Arts - English Literature
The University of Texas At Arlington
Arlington, TXHigh School Diploma -
Richland High School
North Richland Hills, TXSkills
- Courteous with Strong Service Mindset
- Proficiency in Microsoft Office & Teams
- Customer Account Management
- Data Documentation
- Accounts Payable / Receivable
- Establishing Customer Trust and Loyalty
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Proactive Self-Starter
- Patient and Empathetic
- Solving Customer Concerns
- Critical Thinking
Interests
I am passionate about music and the arts in my local community. I enjoy working with animals and have volunteered with Good Neighbors Animal rescue as a foster and adoption facilitator. In my free time, I enjoy cooking and sharing food with family and friends.
Timeline
Ranch Caretaker
Self-employeed
01.2017 - Current
Customer Care Coordinator III
Stericycle
12.2016 - 11.2017
Event Coordinator & LLC Member
Panther City Exchange
03.2011 - 04.2020
Senior Cashier
Western & Southern Financial Group
07.2004 - 10.2007
Call Coordinator
Keller Williams Realty
06.2001 - 07.2003
Bachelor of Arts - English Literature
The University of Texas At Arlington
High School Diploma -
Richland High School
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