Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gina Lopez

Minneola

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Warranty Department

Margaret Woodcraft Inc.
07.2023 - Current
  • Maintained thorough knowledge of product warranties, enabling prompt assistance to customers and colleagues alike.
  • Demonstrated exceptional attention-to-detail when reviewing claim documentation before making eligibility decisions.
  • Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for clients.
  • Enhanced customer satisfaction by efficiently managing warranty claims and providing timely solutions.

Food and Service Ambassador

Seaworld
05.2021 - 06.2023
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Handled cash drawer.

Cashier

Dollar Tree
09.2020 - 06.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, and locate items.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Volunteer Coordinator

Blessed Sacrament Catholic Church
09.2016 - 05.2020
  • Filed paperwork.
  • Organized old paperwork into binders for storage.
  • Restocked books and school supplies for students.
  • Printed out schedules.
  • Prepared teaching materials for students and teachers.
  • Assisted religion teachers in classrooms.
  • Ensured there was a clean workspace.
  • Organized activities for the youth group.

Education

Associate of Science - Diagnostic Medical Sonography Pending

Valencia College
Orlando
07.2028

Associates Degree - Criminal Justice

Lake Sumter State College
Minneola, FL
12.2022

High School Diploma -

Baldwin Senior High School
Baldwin, NY
06.2020

Skills

  • Fast-Paced Environment
  • Interpersonal skills
  • Team oriented
  • Verbal and Written Communication
  • Dependable
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking
  • Reliability
  • Active Listening

Languages

Spanish
Limited Working

Timeline

Warranty Department

Margaret Woodcraft Inc.
07.2023 - Current

Food and Service Ambassador

Seaworld
05.2021 - 06.2023

Cashier

Dollar Tree
09.2020 - 06.2021

Volunteer Coordinator

Blessed Sacrament Catholic Church
09.2016 - 05.2020

Associate of Science - Diagnostic Medical Sonography Pending

Valencia College

Associates Degree - Criminal Justice

Lake Sumter State College

High School Diploma -

Baldwin Senior High School

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Gina Lopez