Gina Losasso
Smithfield,RI
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
Work History
Manager
Orchard Grille
Smithfield, RI
11.2021 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Stocked bar with beer, wine, liquor and related supplies.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
- Restocked beer and liquor regularly and after special events.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Received cash and card payments for balances owed.
- Kept supplies stored in proper locations according to health code standards.
- Collected appetizer, entree and wine orders from patrons.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
Manager
Lighthouse/ Broadway diner
Johnston, RI
04.2013 - 06.2021
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future clients.
Education
Some College (No Degree) - General Studies
Community College of Rhode Island
Warwick, RISkills
- Sales Techniques
- Staff development
- Marketing
- Project management
- Workforce Management
Timeline
Manager
Orchard Grille
11.2021 - Current
Manager
Lighthouse/ Broadway diner
04.2013 - 06.2021
Some College (No Degree) - General Studies
Community College of Rhode Island
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