Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Gina Lucas

Cherokee Village,AR

Summary

Have 10+ years experience in Customer Service and 2 1/2 years in Sales. Provide great customer service and sold very well. In the top 5 of best sellers in the company out of 9 locations. Have handled all sorts of complaints and make sure the customer leaves content. Have been training staff since first becoming Store Manager, and made Manager after 2 months of being hired. Highly motivated and looking for a company to grow with and help make a difference.

Overview

16
16
years of professional experience

Work History

Store Manager

Mobilized/Verizon
11.2021 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Animal Control Officer

City Of Sherman/ Grayson County
09.2019 - 08.2021
  • Unloaded and impounded animals received from animal control and public.
  • Implemented trap, neuter and release programs to manage local feral cat population.
  • Responded to 20 daily calls to enforce animal control regulations.
  • Identified and recorded animal breeds for city records.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Supplied animals with food, water, and personal care.
  • Wrote reports of activities and maintained files of impoundments and dispositions of animals.
  • Prepared for prosecutions related to animal treatment and gave evidence in court.
  • Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
  • Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
  • Captured domestic and wild animals.
  • Attended to calls reporting of wild animal bites.
  • Investigated and gathered information regarding animal-related complaints.

Receptionist/Coordinator

NTC Cardiology
10.2017 - 08.2019
  • Check 30 patients in/out daily, cashed them out, scheduled 20 tests/appointments daily, filed 30 charts daily, fax records, pulled 30 daily, answered phones, End of Day Reports

Unit Clerk/Nurse Aide

Wilson N. Jones Hospital
09.2015 - 10.2017
  • Managed 30 incoming calls, 20 call lights, scheduled 20 appointments, faxed, helped patients with bathing, dressing, mobility, Monthly Floor inspections

Shift Supervisor

Braum's Ice Cream and Dairy Stores
03.2015 - 08.2015
  • Ran floor by filling out position charts for 10 employees,sending employees on breaks, covering for other managers, providing great customer service by serving 50 customer orders and getting it out to them between 1-2 minutes, increased sales by 20%

Server

The Mid-American Grille
02.2014 - 07.2014
  • Waited tables, cashed out customers, helped bust tables, helped other servers get orders out, cleaned at the end of shift

Carpenter's Assistant

The Wood Doctor
03.2012 - 10.2013
  • Remodeled 1 house a week, painted, tiled, trimmed doorways, hung sheetrock, refinished wood floors, put new roof on

Store Manager

Braum's Ice Cream and Dairy Stores
03.2010 - 03.2012
  • Improved the quality of food being served, increased speed of service by holding weekly meetings to discuss ways to resolve any issues that needed to be addressed, implemented rules and regulations, Monthly inventory, weekly truck orders, unloaded trucks, daily reports, increased sales by 25%

Cashier

Arby's
10.2010 - 03.2011
  • Created positive atmosphere for customers by greeting, smiling, taking 20+ orders daily, calling out 20+ orders in timely fashion, following rules and regulations

Property Manager

Prairie Village Apartments
06.2009 - 09.2010
  • Increased occupancy by 20% in three months by cleaning, advertising, implementing rules and regulations, taking corrective action when necessary

Switchboard Operator

Wilson N. Jones Hospital
05.2008 - 06.2009
  • Documented 50+ inbound/outbound calls, informed medical personnel of emergency codes when necessary,used portable radio links to communicate with security

Education

Medical Billing and Coding -

Allen School of New York
New York, NY
11.2014

GED -

Redland Community College
Denison, TX
01.2008

Skills

  • Sales operation
  • Staff Management
  • Sales Tracking
  • Performance Management
  • Sales team training
  • Team Oversight
  • Goal Setting
  • Sales strategy development
  • Goals and performance
  • Sales processes
  • Sales Coaching
  • Sales process

Accomplishments

  • Completed Anatomy & Physiology, Coding I, Communications, Health Information Management, Medical Law & Ethics, and Medical Terminology modules with a 4.0 GPA
  • Learned how to measure, cut, and nail up trim for doorways and did so by myself

References

  • Nancy Gann, Braum's Store Manager, 3 yrs, 903-891-4547
  • Mandy O'Brien, Nursing Director, 3 yrs, 903-870-4611
  • Laken Coffman, Manager LoneStar, 3 yrs, 972-684-4983
  • Susan Johnson, District Manager, Mobilized 3 yrs, 501-606-6896

Timeline

Store Manager

Mobilized/Verizon
11.2021 - Current

Animal Control Officer

City Of Sherman/ Grayson County
09.2019 - 08.2021

Receptionist/Coordinator

NTC Cardiology
10.2017 - 08.2019

Unit Clerk/Nurse Aide

Wilson N. Jones Hospital
09.2015 - 10.2017

Shift Supervisor

Braum's Ice Cream and Dairy Stores
03.2015 - 08.2015

Server

The Mid-American Grille
02.2014 - 07.2014

Carpenter's Assistant

The Wood Doctor
03.2012 - 10.2013

Cashier

Arby's
10.2010 - 03.2011

Store Manager

Braum's Ice Cream and Dairy Stores
03.2010 - 03.2012

Property Manager

Prairie Village Apartments
06.2009 - 09.2010

Switchboard Operator

Wilson N. Jones Hospital
05.2008 - 06.2009

Medical Billing and Coding -

Allen School of New York

GED -

Redland Community College

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Gina Lucas