Summary
Overview
Work History
Education
Skills
Phone
References
Timeline

Gina Lugo

West Los Angeles,CA

Summary

Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Capable of overseeing the operational needs in both an Onsite- General and Portfolio Manager role. Specific Operational duties include: - Financial Reporting - monthly AR/AP, budget management, forecasting, and annual preparation.

Facilities Organization - vendor relationships, preventative maintenance, project management, and annual calendar scheduling.

HR Compliance - hiring, training, evaluating, terminating, DMS implementation, and the direct supervision of 20+ staff. - Multi-Site & Mixed-Use Manager - 507,265 sq. ft. Commercial Office Space, 23 stories Historical Luxury High Rise, 3 Re-adaptive use Historical Mills Act Buildings, 300+ Residential and 400+ Single Family Homes.

Computer Proficiency- Vantaca, Building Link, Caliber, Vivo Central, HIPPO, GRID, Nexus, ADP, Jenark, Full Focus, Yardi Voyager, Word, Strongroom, TOPS, Excel, Publisher, Appfolio, Microsoft 365, Sharepoint, and Outlook.

Overview

24
24
years of professional experience

Work History

General Manager

Confidential
10.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented operational strategies that effectively streamlined workflow processes and improved resident engagement.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Assisted in recruiting, hiring and training of team members.
  • Improved productivity while reducing staffing and operational costs by 35%.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Interacted well with customers to build connections and nurture relationships.

HOA General Manager

The Management Trust
08.2022 - 02.2023
  • Maintain Operational and Reserve Funding and all Asset Management of a $3.2million-dollar total Pro-Forma
  • Coordinate and supervise the preparation of all documents relating to billing, collection, budget, tax and financial statement preparation and report that to the Board of Directors
  • Advise the Board about the Association's current Financial Climate to ensure they are within budget expectations
  • Monitor and report to the Board homeowner assessment delinquencies and oversee liens, foreclosures and collection efforts made to collect delinquent accounts
  • Review, approve, record each invoice, and oversee payment of such invoices
  • Submit for Board ratification all contract obligations
  • Implement Board policy and use good business judgment while enforcing the governing documents as CA Civil Code Mandates.

Interim General Manager (Independent Contract)

Simpson Property Group
04.2019 - 06.2021
  • Provide support, training, and leadership for onsite LA Team for the Regional Property Manager
  • Specific Facilities and Operational duties include but not limited to; recruiting, financial planning, YOY projections, payables, analyze NOI performance and marketing trends, enforce safety policies, regulations and OSHA compliance, manage vendors, secure bids for repairs and replacement work and supervise all Capex projects, and performs all other related duties as assigned by Regional Property Manager
  • Manage the functions of the property by overseeing all aspects of the facility maintenance, housekeeping, front desk services and valet
  • Assist Tenant Coordination in construction projects directly or indirectly related to tenant finish
  • Be the primary point of contact for all owner, government, and tenant communications
  • Develop, implement, and administer annual budget including quarterly re-forecasting and monthly variance reporting, and recommends capital expenditures
  • Prepare financial reports according to established reporting requirements
  • Achieve budgeted net operating income for property
  • Direct the preparation and implementation of all annual financial reports including budgets, management plan, and annual reports
  • Direct the preparation and submission to asset manager of all monthly/quarterly financial reports, forecasts, and sales reports
  • Monitor the collections of all rents and execute appropriate collection process
  • Direct and assist in billing and collection of all monies, rents, CAM reconciliation and related communications
  • Approve work orders, purchase orders and invoices
  • Manage Oversee and direct the day-to-day AP and AR functions
  • Direct and supervise the activities of all property employees
  • Develop a personnel action plan for each direct report to identify opportunities for further career development
  • Provide regular feedback to employees via annual performance objectives, midyear reviews, annual reviews, and other communication mechanisms
  • Coordinate appropriate training for property personnel
  • Direct staff job results by coaching, counseling, and disciplining employees, and planning, monitoring and appraising job results
  • Maintains staff by recruiting, selecting, orienting, and training employees.

HOA General Manager/Portfolio Community Manager

Action Property Management
08.2012 - 03.2019
  • Maintain Operational and Reserve Funding and all Asset Management of a $3.6-million-dollar asset
  • To include but not limited to; all Operation and Facilities Management, Front Desk Staff (21) Associates, (10) Janitorial Staff, and over (30+) Vendor relationships
  • Independently hire, terminate, supervise, delegate, and oversee personnel working on the property on behalf of the Association whether employed by the Association or otherwise
  • Review and authorize wage increase with employee performance that are within the Association's established budget and approved personnel policies
  • Responsible for all contract review, negotiations, and recommendations to the Board of Directors
  • Schedule, coordinate and monitor the activities of each contractor, vendor, or service provider of each community
  • Devise, prepare and implement a system to receive and respond to all homeowners' maintenance requests
  • Report, as appropriate, on the status of requests and work in progress to the Board of Directors
  • Make ongoing routine site inspections and provide recommendations to the Board of Directors
  • Coordinate and supervise the preparation of all documents relating to billing, collection, budget, tax, and financial statement preparation
  • Advise the Board about the Association's current Financial Climate to ensure they are within budget expectations
  • Monitor and report to the Board homeowner assessment delinquencies and oversee liens, foreclosures and collection efforts made to collect delinquent accounts
  • Review, approve, record each invoice, and oversee payment of such invoices
  • Submit for Board ratification all contract obligations
  • Use good business judgment to enforce Association Policy, interpret Governing Documents and CA Civil Code to ensure compliance
  • Maintain Operational and Reserve Funding and all Asset Management of a $1-million-dollar Portfolio
  • Schedule, coordinate and monitor the activities of each contractor, vendor, or service provider of 16 communities
  • Devise, prepare and implement a system to receive and respond to all homeowner maintenance requests
  • Responsible for all contract review, negotiations, and recommendations to the Board of Directors
  • Report, as appropriate, on the status of requests and work in progress to the Board of Directors
  • Make ongoing routine site inspections and provide recommendations to the Board of Directors
  • Coordinate and supervise the preparation of all documents relating to billing, collection, budget, tax and financial statement preparation and report that to the Board of Directors
  • Advise the Board about the Association's current Financial Climate to ensure they are within budget expectations
  • Monitor and report to the Board homeowner assessment delinquencies and oversee liens, foreclosures and collection efforts made to collect delinquent accounts
  • Review, approve, record each invoice, and oversee payment of such invoices
  • Submit for Board ratification all contract obligations
  • Implement Board policy and use good business judgment while enforcing the governing documents as CA Civil Code Mandates.

General Manager

United Dominion Realty (REIT)
04.2009 - 07.2012
  • Responsible for all operational, marketing, and financial aspects of a community and meeting the company goals in those areas
  • Produce timely and accurate administrative, accounting, and other reports to reflect as such
  • Facilitate results by achieving optimum performance of the community in areas such as personnel management, marketing strategies, leasing, generating traffic, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting, and compliance with all applicable laws and company policies
  • Hire, train and develop new staff to maximize potential while supervising direct reporting staff in accordance with overall company policy
  • Monitor staff performance including performance reviews and address performance problems through corrective action and dismissal
  • Rincon Towers 284,212 sq
  • Ft
  • Commercial/ Retail Office Space/320 Residential Units
  • Implement HR compliance through clear and concise job descriptions and annual performance overviews with each individual staff member using effective and respectful communication
  • Reduced accounts receivable by 70%
  • Increased occupancy by 13%
  • Produced a cost reduction analysis to reduce payroll and administrative expenses by 25% in 2010
  • Prepare all annual budgets and financial reports while managing labor and other controllable expenditures within the budget to support the operations ROI.

Commercial Property Manager

Colonial Properties Trust (REIT)
01.2000 - 04.2009
  • Oversee the maintenance and manage multiple tenants of commercial properties (office, retail and commercial) space
  • Collect rents, handle requests for maintenance, negotiate new lease contracts, handle CAM reconciliations, financial planning, and Capex projects.

Education

B.A. English/Communications -

UNIVERSITY OF SOUTH FLORIDA, Tampa, FL

Skills

  • Contract Negotiations
  • Staff Supervision
  • Administrative Skills
  • Organizational Development
  • Budget Analysis
  • Staff Management
  • Training and coaching
  • Team Leadership

Phone

818.602.1188

References

Provided upon request.

Timeline

General Manager - Confidential
10.2023 - Current
HOA General Manager - The Management Trust
08.2022 - 02.2023
Interim General Manager (Independent Contract) - Simpson Property Group
04.2019 - 06.2021
HOA General Manager/Portfolio Community Manager - Action Property Management
08.2012 - 03.2019
General Manager - United Dominion Realty (REIT)
04.2009 - 07.2012
Commercial Property Manager - Colonial Properties Trust (REIT)
01.2000 - 04.2009
UNIVERSITY OF SOUTH FLORIDA - B.A. English/Communications,

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Gina Lugo