Gina Lujan
Customer Service Supervisor
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
19
19
years of professional experience
Work History
Customer Service Supervisor
SCLHS
7 2014 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Senior Cash Receipts Lead
SCLHS
07.2012 - 07.2014
- Trained, mentored, and developed new associates with positive and encouraging techniques to maximize performance and team contributions.
- Worked with account department to researched and resolved suspense accounts.
- Assisted payment posters with balancing issues.
Cash Receipts Poster
SCLHS
01.2012 - 07.2012
- Ensured compliance with relevant regulations, policies, and industry best practices in all aspects of cash posting duties.
- Enhanced cash posting accuracy by diligently reviewing and reconciling daily transactions.
Accounting Clerk III
RMO, Inc.
04.2008 - 12.2011
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Establish payment arrangements
- Established credit limits for customers.
Office Manager
Stu Blattner, Inc
01.2006 - 04.2008
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets. Also responsible for payroll.
- Used industry expertise, customer service skills to resolve customer concerns and promote loyalty.
Education
GED -
North High School
Denver, CO 05.2001 -
Skills
Accounts Receivable
Accounts Payable
Collections
Bank Reconciliations
Customer Service
Cash Receipts
Leadership
Problem Solving
Computer Skills
Payroll
Collections
General Ledger
Accomplishments
Developed training programs for new associates. Worked with management team to improve Interactive Voice Response.
City
La Salle
State
CO
Zip
80645
Street
325 S. 4th Street
Timeline
Senior Cash Receipts Lead
SCLHS
07.2012 - 07.2014
Cash Receipts Poster
SCLHS
01.2012 - 07.2012
Accounting Clerk III
RMO, Inc.
04.2008 - 12.2011
Office Manager
Stu Blattner, Inc
01.2006 - 04.2008
GED -
North High School
05.2001 -
Customer Service Supervisor
SCLHS
7 2014 - Current
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