Gina Mace
Longview,TX
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Detail-oriented and dependable team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Front Service Dispatcher
Mirage Hotel & Casino
Las Vegas, NV
09.2002 - 12.2009
- Answered constant flow of customer calls of 3000+ hotel requesting bell attendant assist in luggage services with minimal wait times.
- Monitored flow of paperwork and directed information to appropriate departments.
- Organizing large convention groups by completing paperwork, setting up bag pull times, calling leaders for needed information for pick up and bus departure times
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Barista
Main Street Coffee House
Hallsville, TX
08.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
Barista
Dutch Bros
McKinney, TX
06.2021 - 08.2022
- Hand crafting drinks and experiences for loyal and new customers of 300+ in average shifts.
- Pleasantly interacted and connecting with customers during hectic periods to promote fun, positive environment.
- Controlled line with quick, efficient service.
- Communicating and working as team to set up all for success.
Server/Cashier
The Pantry Restaurant
McKinney, TX
11.2021 - 07.2022
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Moved and set up seating, prepared extra silverware and organizing prior to arrival of large groups.
Front Service Attendant
ARIA Resort & Casino - MGM Resorts International
Las Vegas, NV
12.2009 - 07.2021
- Being guests first impression and welcoming them to 4000+ room, AAA Five Star resort
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Education
High School Diploma -
Sunset High School
Las Vegas, NV06.2001
Skills
- Exceptional Customer Service
- Attention to Detail
- Fast Learner
- Adaptable and Flexible
- Effective Communication
- Critical Thinking
- Active Listening
- Microsoft Word
- Xactimate Specialist
- Hail and Wind Damage Assessment
- Determine Coverage
- Estimate Repair Costs
Certification
- Texas Adjuster License - All Lines
- Kentucky Non-Resident Adjuster License - Property & Casualty
- Oklahoma Non-Resident Adjuster License - Property & Casualty
- Florida Non-Resident Adjuster License - All Lines
- 120 hours Inside Adjuster Training by Pilot Catastrophe Services, Inc.
- AAA Training
- Forbes Training
Timeline
Barista
Main Street Coffee House
08.2022 - Current
Server/Cashier
The Pantry Restaurant
11.2021 - 07.2022
Barista
Dutch Bros
06.2021 - 08.2022
Front Service Attendant
ARIA Resort & Casino - MGM Resorts International
12.2009 - 07.2021
Front Service Dispatcher
Mirage Hotel & Casino
09.2002 - 12.2009
High School Diploma -
Sunset High School