Gina Maes
Rio Rancho
Summary
Dynamic Store Manager with a proven track record at Michaels Arts and Crafts, excelling in customer service and team development. Enhanced customer satisfaction through effective training and innovative merchandising strategies, resulting in significant sales growth. Skilled in inventory management and fostering a collaborative work environment, driving operational efficiency and employee retention.
Overview
30
30
years of professional experience
Work History
Store Manager
Michaels Arts and Crafts
08.2013 - Current
- Serve as District Training Store, and Inventory Captain for New Mexico Market.
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improve customer satisfaction through staff training in customer service and product knowledge.
- Mentor new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximize sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promote team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintain open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Store Manager
Russell Stover Candies
04.2012 - 08.2013
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Operations Manager
PetSmart
03.2008 - 04.2011
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Store Manager
Linens 'n Things
05.2004 - 03.2008
- Served as Regional Training Store
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Store Manager
Learning Express Toy Store
02.2001 - 05.2004
- Successfully managed two separate locations, dividing time based on business needs
- Supervised guests at front counter, answering questions regarding products.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Assistant Store Manager
Lakeshore Learning Store
02.1999 - 02.2001
Assistant Manager
Playnix Toys
04.1995 - 05.1999
Education
Colorado's Finest Alternative High School
Englewood, COSkills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Team motivation
- Policies and procedures
- Work Planning and Prioritization
- Documentation and reporting
- Strategic thinker
- Operations
- Team development
- Payroll management
- Loss prevention
- Strategic planning
- Sales analysis
- Performance reviews
- Sales coaching
- Maximizing profitability
Timeline
Store Manager
Michaels Arts and Crafts
08.2013 - Current
Store Manager
Russell Stover Candies
04.2012 - 08.2013
Operations Manager
PetSmart
03.2008 - 04.2011
Store Manager
Linens 'n Things
05.2004 - 03.2008
Store Manager
Learning Express Toy Store
02.2001 - 05.2004
Assistant Store Manager
Lakeshore Learning Store
02.1999 - 02.2001
Assistant Manager
Playnix Toys
04.1995 - 05.1999
Colorado's Finest Alternative High School
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