Gina Maraccini
Emergency/Customer Service
Phoenix ,AZ
Summary
Highly motivated and hard working individual who brings 25+ years of knowledge of skill in emergency and customer services. Demonstrates ability in managing high pressure situations with a calm ,composed demeanor. Committed professional skilled in interacting with people from diverse backgrounds ,social classes and professions. Reliable and adaptable. Anxious to advance into a new career and contribute to a successful organization.
Overview
25
25
years of professional experience
Work History
911 Call Taker/Crime Stop/Customer Service
Phoenix Police Department
09.1999 - 05.2024
- Answered incoming Crime Stop and 911 Emergency calls in a call center setting
- Processed high volume of calls while multi-tasking
- Obtained pertinent information from caller including location, nature of emergency or non-emergency assistance need
- Determined call processing based on all policies and procedures
- Keep callers calm though distressing and unpleasant situations
- Paid close attention and gathered clear and concise information to responding officers
- Contributed to community safety by working closely with Fire, EMS, Highway Patrol and other agencies
Skills
- Remain calm under pressure
- Interpersonal skills/positive attitude
- Information gathering/attention to detail
- Active listening/decision making
- Work well on own or in groups
- Proactive/ Productive
Timeline
911 Call Taker/Crime Stop/Customer Service
Phoenix Police Department
09.1999 - 05.2024
Similar Profiles
Lt. Frank L. MenziesLt. Frank L. Menzies
Administrative Lieutenant at Phoenix Police DepartmentAdministrative Lieutenant at Phoenix Police Department
Martin HolmesMartin Holmes
Police Officer Recruit at Phoenix Police DepartmentPolice Officer Recruit at Phoenix Police Department
Gregg AntonczakGregg Antonczak
Patrol Officer at Phoenix Police DepartmentPatrol Officer at Phoenix Police Department
Matthew BachMatthew Bach
Police Officer at City Of Phoenix Police DepartmentPolice Officer at City Of Phoenix Police Department
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio