GINA MARACCINI
Phoenix,AZ
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new responsibilities and environments. Strong ability to handle high pressure situations and make quick, sound decisions. Very personable, professional and work well with others. Passion for growth and efficiency to meet company needs. Resourceful and results-driven to contribute to team success.
Overview
28
28
years of professional experience
Work History
Telecommunications Attendant
ABRAZO CENTRAL CAMPUS
06.2025 - Current
• Managed communications and coding tasks
through switchboard .
• Routed incoming calls to relevant personnel using professional phone etiquette.
• Exhibited remarkable professionalism to provide excellent service.
• Handled urgent situations with poise and effective communication.
911 / Crime Stop Operator
PHOENIX POLICE DEPARTMENT
04.1998 - 05.2024
- Answer incoming Crime Stop and 911 Emergency calls in a call center setting
- Process a high volume of calls while multi-tasking
- Gather clear and concise information from caller to accurately process calls
- Determine call processing based on policies and procedures
- Keep callers calm though distressing and dire situations while keeping a professional demeanor
- Contribute to community safety by closely working with Fire, EMS, Highway Patrol and other agencies
Education
High School Diploma - General Studies
Horizon High School
Scottsdale, AZ06.1985
Skills
- Interpersonal skills/positive attitude
- Active listening/decision making
- Proactive/ Productive
- Adaptability and Flexibility
- 911 System Information Databases
- Teamwork
- Organization
- Customer Service
Timeline
Telecommunications Attendant
ABRAZO CENTRAL CAMPUS
06.2025 - Current
911 / Crime Stop Operator
PHOENIX POLICE DEPARTMENT
04.1998 - 05.2024
High School Diploma - General Studies
Horizon High School