Hi, I’m
Gina Marie
Summary
Motivated and reliable retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
21
years of professional experience
Work History
The Home Depot
Sales Associate
01.2022 - Current
Job overview
- Recommend plumbing products that would fulfill customer requirements.
- Greet customers, help locate merchandise and suggest suitable options.
- Answer questions from customers regarding plumbing materials and products.
- Offer each customer top-notch, personal service to boost sales and customer satisfaction.
- Inform customers of current store promotions to encourage additional sales purchases.
- Build customer loyalty and retention by delivering excellent shopping experiences.
- Engage directly with contractors, plumbers, builders and other key individuals in effort to promote business opportunities.
Omni Professional Cleaning
Owner/Operator
02.2019 - 02.2022
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Straightened ,cleaned and restocked bathrooms.
- Deep cleaned problem areas in home.
- Maintained floors by sweeping,mopping,scrubbing and vacuuming.
- Laundered bedding and made up beds for clients.
- Wiped down and dusted fixtures,surfaces and baseboards.
- Organized,cleaned and sanitized kitchens.
- Spot cleaned stained carpets and furniture.
- Charted and executed marketing strategies to gain 5 new clients in 4 months.
BJ's Wholesale Club
Deli Associate
01.2020 - 05.2021
Job overview
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Listened to customer requests and suggested additional deli items as appropriate to upsell products which increased sales by 10%.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Manahawkin Chrysler Dodge Jeep Ram
Internet Sales Consultant
06.2018 - 02.2019
Job overview
- Increased in-store traffic by responding to online leads via phone,email and text in timely manner.
- Initiated outbound calls and developed strong connections with customers.
- Scheduled and confirmed appointments for sales consultants and rescheduled as needed.
- Negotiated individual incentive program with owner of company which resulted in achieving #1 company internet sales consultant ranking.
- Authored and implemented word templates adopted by company and used by online sales reps to standardize sales calls. Templates resulted in increasing productivity and streamlining sales call procedures.
- Promoted new products and kept informed of all sales events.
- Participated in large outdoor sales events. Promoted inventory and helped customers with questions and filling out entries to giveaways and prizes.
Private Residence
Home Health Aide
01.2016 - 04.2018
Job overview
- Offered patient and family emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Improved patients mobility by 30% by encouraging and assisting with walking and regular exercising.
- Administered medication as directed by physician.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Developed rapport to create safe and trusting environment for care.
- Improved patients' comfort with massage and application of topical treatments.
- Constructed cognitively stimulating activities.
- Transported patient for medical and personal outings.
Ethan Allen Design Center
Client Service Specialist
01.2015 - 12.2015
Job overview
- Provided knowledgeable service and support for all customer needs.
- Coordinated client meetings to offer expert, individualized service and boosting brand loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed master calendar by scheduling and confirming appointments.
- Resolved concerns with products or services to help with retention and drive sales by 20%.
- Described product highlights and benefits to help guide purchasing decisions.
- Updated master and design center price pages and product books.
- Ordered memo fabric swatches for clients.
- Maintained up to date files,prepared follow-up correspondence,maintained various logs and assignment lists.
- Completed end of day sales spreadsheet for all design consultants.
J&R Telecommunications
Office Assistant Specialist
10.2002 - 01.2015
Job overview
- Delivered clerical support by handling range of routine and special requirements.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Developed correspondence letters, memos and emails.
- Interacted with customers by phone, email or in-person to provide information.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Handled client correspondence and tracked records to foster office efficiency.
- Distributed work orders for field technicians.
- Managed over 45 customer calls per day .
Education
State of New JerseyElizabeth, NJ
High School Diploma
06.1983
Skills
- Merchandising and Display
- Customer Service
- Item Ticketing and Pricing
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Safety and Cleanliness Standards
- Merchandise Recommendations
- Reliable and Responsible
- Engaging with Diverse Customers
- Adaptable and Flexible
- Relationship Building
- Plumbing Knowledge
- Cut and Thread Pipe
- Carpet and Blind Cutting
- Electric Ladder Certified
- Knowledgeable in Key Cutting
- Fort lift Certified
Hobbies
- Volunteering.(Community Food Pantry,My Church, a Non-Profit Community Restaurant,Local Animal Shelter)
- Photographing Nature & Wildlife.
- Avid Reader.
- Walking/Hiking,Collecting Shells on the Beach.
- Small Design Projects.
- Drawing/Painting
Timeline
Sales Associate
The Home Depot
01.2022 - Current
Deli Associate
BJ's Wholesale Club
01.2020 - 05.2021
Owner/Operator
Omni Professional Cleaning
02.2019 - 02.2022
Internet Sales Consultant
Manahawkin Chrysler Dodge Jeep Ram
06.2018 - 02.2019
Home Health Aide
Private Residence
01.2016 - 04.2018
Client Service Specialist
Ethan Allen Design Center
01.2015 - 12.2015
Office Assistant Specialist
J&R Telecommunications
10.2002 - 01.2015
State of New Jersey
High School Diploma
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