Summary
Overview
Work History
Education
Skills
Timeline
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GINA MARIE

Charlotte,NC

Summary

Dedicated professional with proven performance in supervision, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution.

Overview

22
22
years of professional experience

Work History

Logistics Contractor

Amazon
12.2021 - Current
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Work independently and have to deliver in timely manner, within your time blocks.
  • Scanning and sorting packages getting them ready for delivery
  • Technology-via app- along with scanning, gps, street navigation and trouble shooting problems.
  • Interact with customers, Amazon employees, business and leasing offices.

LEAD PATIENT SERVICE SPECIALIST

ORTHOCAROLINA
06.2023 - 01.2024
  • The Lead Patient Services Specialist greets patients, prepares forms, collects, verifies and enters patient information into EPIC necessary for the timely and accurate processing of patient claims
  • Trained new staff, prepared daily deposits, and maintained weekly schedules for staff
  • Utilized strong organizational and communication skills to effectively collaborate with healthcare professionals and staff members
  • Demonstrated excellent customer service skills by efficiently handling patient inquiries and complaints
  • Provided administrative support for physicians, nurses, and other healthcare personnel as needed
  • Compiled statistical data related to services provided at the clinic for internal tracking purposes
  • Monitored inventory levels of medical supplies used by the clinic and placed orders when necessary
  • Ensured compliance with HIPAA regulations when handling confidential patient information
  • Provided clerical support to assist in delivery of quality health care services
  • Collected and reported data on topics, such as patient encounters and inter-institutional problems, made recommendations for change when appropriate

GUEST SERVICES REPRESENTATIVE /EMERGECY DEPARTMENT

NOVANT HUNTERSVILLE MEDICAL CENTER
09.2022 - 04.2023
  • Guest Services Representative serves as the role model for service excellence and patient experience and is responsible for providing caring and compassionate service to patients and their loved ones
  • Guest Services Representative is the initial contact and greets guests arriving at key entry points, setting the tone for the guests' remarkable experience
  • This role is responsible for greeting patients and visitors, providing direction, communicating current hospital guidelines and policies, ensuring visitor control and oversight of assigned areas
  • Guest Services Representative will maintain a welcoming and safe environment, provide immediate service recovery as needed, and perform various clerical duties as assigned
  • Guest Services Representative must have a comprehensive knowledge of hospital services and facility resources to ensure every guest has a remarkable experience
  • Greeted customers upon entrance to foster friendly and approachable atmosphere
  • Resolved customer complaints with polite and patient conduct for optimal customer service
  • Registered patients into EMR

SENIOR MEDICAL CODER

Middlesex Health
02.2003 - 10.2019
  • Ensure medical services are coded accurately ̧ completely, and in a manner to obtain proper reimbursement. Function as liaison between business department, provider billers, and third party payers in explaining charges, resolving problems, and verifying accuracy of reimbursements.
  • Properly and confidentially handle patient information in compliance with of HIPAA privacy and security
  • regulations.
  • Promoted to SR Medical Coder after 4 years
  • Audited all team members with follow up education for accuracy on their medical coding
  • Audited all clinical staff including MDs/Mid-level/nursing staff with follow up education on their
  • documentation for Medicare/Medicaid reimbursement
  • Key Accomplishments:
  • Quickly respond to staff and patient inquiries
  • Trained all new team members over a 12-week period
  • Wrote and updated training manuals.
  • protocols and third party requirements regarding billing.
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
  • Maintained open dialogue with our outside auditor regarding everyday issues within our staff
  • Actively maintained current working knowledge of CPT and ICD-10 coding principles, government regulation,
  • Acting Supervisor over a year and half period while current Supervisor was on medical leave

Education

Some College (No Degree) - Healthcare Quality

George Washington University
Washington, DC

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Hooksett, NH
08.2015

Skills

  • Attention to detail
  • Customer service
  • Time management
  • Problem-solving

Timeline

LEAD PATIENT SERVICE SPECIALIST

ORTHOCAROLINA
06.2023 - 01.2024

GUEST SERVICES REPRESENTATIVE /EMERGECY DEPARTMENT

NOVANT HUNTERSVILLE MEDICAL CENTER
09.2022 - 04.2023

Logistics Contractor

Amazon
12.2021 - Current

SENIOR MEDICAL CODER

Middlesex Health
02.2003 - 10.2019

Some College (No Degree) - Healthcare Quality

George Washington University

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

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GINA MARIE