Gina Marie Elmer
Aiea
Summary
Dedicated professional with extensive experience in banking and finance. Demonstrates expertise in managing high volume customer interactions, enhancing operational efficiency, and collaborating with teams to resolve complex member issues. Committed to achieving performance targets while maintaining excellent service quality.
Overview
23
23
years of professional experience
Work History
Investment Service Associate
Navy Federal Investment Services, LLC.
Kailua
07.2015 - 12.2025
- Managed high volume of incoming calls, ensuring prompt and accurate member assistance.
- Provided daily support to financial advisors, enhancing overall operational efficiency.
- Coordinated calendars for multiple advisors and associates, optimizing scheduling processes.
- Maintained up-to-date knowledge of products, services, and promotions to effectively meet member needs.
- Assisted members with account management tasks, including updating personal information.
- Collaborated with cross-functional teams to resolve complex member issues, escalating as necessary.
- Consistently exceeded performance targets for call quality, average handle time, and customer satisfaction ratings.
- Identified opportunities for process improvement within member service department, increasing efficiency and productivity.
Member Service Representative
Navy Federal Credit Union
Kailua
04.2012 - 07.2015
- Resolved member issues through effective communication and strategic problem-solving.
- Assisted members with account inquiries and transaction processing with accuracy.
- Collaborated with team members to enhance service efficiency and delivery.
- Maintained precise member records utilizing internal systems and databases.
- Strengthened member relationships by consistently providing excellent service.
- Welcomed customers with professionalism and friendliness.
- Handled incoming calls on membership benefits and services efficiently.
- Managed cash handling duties, including deposits and withdrawals, for members' accounts.
Manager/Owner
Turning Leaf LLC
Gardena
08.2011 - 12.2011
- Conducted in-depth consultations to identify client experiences and career aspirations.
- Crafted personalized resumes aligned with client goals and industry standards.
- Researched industry trends to improve resume relevance and effectiveness.
- Provided strategies for job searches and interview preparation techniques.
- Collaborated with clients to enhance personal branding and online presence.
- Maintained current knowledge of hiring practices across various industries.
Relief Teller, Senior Relief Teller, Operations Supervisor, & Branch Manager IV
Territorial Savings Bank
Honolulu
07.2006 - 07.2011
- Managed customer transactions effectively and accurately at Territorial Savings Bank.
- Guided customers in navigating account inquiries and transaction information each day.
- Directed management of cash drawer, guaranteeing compliance with established cash handling protocols.
- Guided customers in navigating bank products and services to elevate comprehension..
- Synchronized with team members to guarantee seamless branch operations.
- Resolved customer complaints rapidly, promoting a positive banking experience.
- Uphold compliance with banking regulations and internal policies consistently.
- Educated new tellers on operational procedures and customer service standards.
Cashier & Supervisor
Kmart Corporation
Honolulu
06.2003 - 07.2006
- Processed customer transactions at point of sale with efficiency and accuracy.
- Maintained balanced registers and accurately managed cash drawer daily.
- Assisted customers with inquiries, providing tailored product recommendations to enhance shopping experience.
- Handled returns and exchanges according to company policy.
- Managed inventory levels, restocking shelves to meet demand.
- Enforced store policies on customer service and safety standards.
- Trained new cashiers on procedures and customer interaction techniques to improve service quality.
- Collaborated with team members to streamline store operations and enhance customer satisfaction.
Education
Credential -
Securities Industry Essentials
Honolulu, HI01-2025
Osiac Training
Kailua, HI01-2025
DataVision Training
Kailua, HI07-2015
Navy Federal Senior Training
01-2013
Navy Federal Basic Training
Kailua, HI04-2012
Mortgage Loan Training
Honolulu, HI01-2010
Multiple Feah Classes
Honolulu, HI01-2008
Cleartouch Upgrading Training
Honolulu, HI01-2008
Business New Account Training
Honolulu, HI01-2007
Senior Teller Training
Honolulu, HI01-2007
Basic/Advanced New Accounts Training
Honolulu, HI01-2007
Teller Training
Honolulu, HI01-2007
High School Diploma -
Aiea High School
Aiea, HI01-2004
Skills
- Investment regulations
- Market analysis
- Financial services
- Data interpretation
- Process improvement
- Client onboarding
- Customer relationship management
- Data accuracy
- Time management
- Problem solving
- Team collaboration
- Attention to detail
- Conflict resolution
- Effective communication
- Verbal communication
- Client relations
Programs Used
- Unio- Investment customer and account data base search engine with interactive calendar
- Universal Service Desktop- Credit Union customer and account data base search engine.
- Microsoft outlook, Excel, Power Point Interactive, and One Note
- Microsoft Teams email, messenger, and calendar database
Attributes
Ability to learn quickly and able to expand in knowledgeable area of applications within the faculty, reliable, hard working, honest and friendly.
Timeline
Investment Service Associate
Navy Federal Investment Services, LLC.
07.2015 - 12.2025
Member Service Representative
Navy Federal Credit Union
04.2012 - 07.2015
Manager/Owner
Turning Leaf LLC
08.2011 - 12.2011
Relief Teller, Senior Relief Teller, Operations Supervisor, & Branch Manager IV
Territorial Savings Bank
07.2006 - 07.2011
Cashier & Supervisor
Kmart Corporation
06.2003 - 07.2006
Credential -
Securities Industry Essentials
Osiac Training
DataVision Training
Navy Federal Senior Training
Navy Federal Basic Training
Mortgage Loan Training
Multiple Feah Classes
Cleartouch Upgrading Training
Business New Account Training
Senior Teller Training
Basic/Advanced New Accounts Training
Teller Training
High School Diploma -
Aiea High School