Gina Marin
Idaho ,ID
Summary
Experienced professional with a successful background in small business operations and customer relations, particularly at Gina's Beautiful Obsession. Demonstrated expertise in specialized services as well as fostering strong meaningful relationships, resulting in notable improvements in client satisfaction and loyalty. Proficient in social media management and skilled in strategic decision-making, driving business growth and efficiently managing high amount of clientele.
Overview
10
10
years of professional experience
Work History
Owner/ Hairdresser
Ginas Beautiful Obsession
07.2021 - 07.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Boosted customer acquisition through strategic marketing initiatives.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Increased salon revenue through upselling additional services and retail product sales.
- Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
- Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.
- Delivered creative haircuts, color treatments, extensions, perms, straightening treatments, updos, styling services that met or exceeded clients'' expectations consistently.
- Developed expertise in specialized areas such as balayage techniques or bridal hairstyling which increased clientele diversity.
- Initiated marketing strategies such as social media campaigns, promoting the salon brand and attracting new clients.
- Initiated and engaged clients in conversations as part of personalized service.
Medicine Technician/ Caregiver
Ashley Mannor
05.2020 - 12.2020
- Assisted in managing controlled substance inventory, adhering to strict guidelines for storage, distribution, and documentation to ensure legal compliance.
- Reduced medication errors by diligently reviewing prescriptions for accuracy and potential drug interactions..
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
Technical Support Specialist
Conduent
01.2015 - 01.2020
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented support interactions for future reference.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
Education
Cosmetologist - Cosmetology
The Salon Professional Academy
Nampa, ID06.2021
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Business development
- Business launch
- Business administration
- Business marketing
- Sales leadership
- Social media control
- Customer service
- Decision-making
- Scheduling
- Goal setting
- Schedule management
- Desktops, laptops, and mobile devices
- Records organization and management
Languages
English & Spanish
Native or Bilingual
Timeline
Owner/ Hairdresser
Ginas Beautiful Obsession
07.2021 - 07.2024
Medicine Technician/ Caregiver
Ashley Mannor
05.2020 - 12.2020
Technical Support Specialist
Conduent
01.2015 - 01.2020
Cosmetologist - Cosmetology
The Salon Professional Academy