Gina Marotta
HIGHLAND,California
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Hardworking and passionate job seeker with strong organizational skills eager to secure student nurse position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Red Robin
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Science - Nursing
West Coast University
Ontario, CA03.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Workflow Coordination
- Active Listening
Certification
Basic Life Support (BLS)
Clinical Experience
- Assisted in patient assessments, vital sign monitoring, and documentation.
- Collaborated with healthcare teams to develop and implement patient care plans.
- Provided compassionate support to patients and families during care procedures.
- Gained hands-on experience in med-surg, pediatrics, psychiatric, obstetrics, community health
- Administered medications and performed basic procedures under supervision.
- Developed effective communication skills while interacting with patients and staff.
Timeline
Server
Red Robin
06.2021 - Current
Basic Life Support (BLS)
Bachelor of Science - Nursing
West Coast University
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