Sustainability
Gina Martin
Office Administrator/Property Manager
Hermitage,TN
Summary
Highly qualified professional with proven success in improving operations and customer relations. Experienced and proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Successful at multi-tasking every day to handle everything from facility repairs to administrative leadership.
Overview
4
4
years of post-secondary education
Work History
Property Manager
Self-employeed
Nashville, TN
04.2010 - Current
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Insurance Producer
Ameriagency
Nashville, TN
07.2015 - 11.2019
- Provided information on features, policies and relative advantages to promote insurance packages.
- Adhered to all regulations for insurance sales.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Provided detailed information about company insurance products.
- Worked in high-volume, competitive sales environment.
- Met with personal lines clients to discuss needs.
- Met with clients to discuss needs.
- Set up policies and completed all documentation.
- Met with clients to discuss needs.
- Made daily bank deposits.
Insurance Sales Agent
Graham Insurance Agency
Nashville, TN
04.2002 - 07.2015
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales through a national economic downturn.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Handled hundreds of outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Education
Bachelor of Science - Professional Studies / Human Resources
Tennessee State University
Nashville, TN 01.2004 - 05.2008
Skills
Property tours and inspections
Maintenance knowledge
Affordable housing programs knowledge
Customer service-focused
Inbound phone call handling
Financial services support
Office management
Interests
Gardening
Community outreach
Timeline
Insurance Producer
Ameriagency
07.2015 - 11.2019
Property Manager
Self-employeed
04.2010 - Current
Bachelor of Science - Professional Studies / Human Resources
Tennessee State University
01.2004 - 05.2008
Insurance Sales Agent
Graham Insurance Agency
04.2002 - 07.2015