Gina Martinez
Henderson,NV
Summary
Proven leader and efficient multitasker, I leveraged interpersonal communication and team leadership to elevate training methods at Sam's Club, enhancing employee performance significantly. Skilled in accurate money handling and decision-making, my diverse experience across hospitality and retail sectors underscores a commitment to excellence and a robust work ethic.
Overview
3
3
years of professional experience
Work History
Custodian
CCSD
Henderson, NV
08.2023 - Current
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
Group Billing Coordinator
San Manuel Casino
Las Vegas, NV
04.2023 - Current
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
- Input details into accounts and tracked payments.
- Developed effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Processed and sent invoices, adjustments and credit memos to customers.
Guest Room Attendant
M Resort Spa Casino
Las Vegas, NV
12.2021 - 06.2022
- Cleaned 12 rooms during shift according to company policies,procedures and regulations.
- Carried linens,towels,personal care items and cleaning supplies using wheeled carts.
- Washed shower walls and tubs and scrubbed sinks to provide clean sanitary restrooms.
- Used variety of industrial cleaners to clean and sanitize tabletops,counters and windows and dust and polish furniture.
- Immediately reported found items to management to get them back to rightful owners.
Receiving Clerk
Harley Davidson
Las Vegas, NV
11 2015 - 7 2019
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Operated computer system, hand-held inventory control device and calculator to perform correct number counts.
- Volunteered to assist Parts department with receiving shipment projects, demonstrating willingness to learn new tasks and increase skill levels.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Maintained inventory count, tracked usage and documented variances.
- Checked prices and calculated totals for accurate invoice processing.
Front End Supervisor
Sams Club
Las Vegas, NV
1 2006 - 1 2016
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Guest Service Representative
Moon Palace Golf & Spa Resort
Cancun, Mexico
9 2003 - 7 2004
- Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
Concierge
Los Cabos Golf Resort
Cabo San Lucas, Mexico
1 2000 - 8 2003
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
Education
Real Estate
Nevada Real Estate Academy
Henderson, NV11.2022
High School Diploma -
Perris High School
Perris, CACertificate of Completion -
Computer Education Institute
Riverside, CASkills
- Excellent work ethic
- Multitasking abilities
- Interpersonal Communication
- Training and Development
- Accurate Money Handling
- Team Leadership
- Decision-Making Abilities
- Scheduling
- Opening and Closing Procedures
Timeline
Custodian
CCSD
08.2023 - Current
Group Billing Coordinator
San Manuel Casino
04.2023 - Current
Guest Room Attendant
M Resort Spa Casino
12.2021 - 06.2022
Receiving Clerk
Harley Davidson
11 2015 - 7 2019
Front End Supervisor
Sams Club
1 2006 - 1 2016
Guest Service Representative
Moon Palace Golf & Spa Resort
9 2003 - 7 2004
Concierge
Los Cabos Golf Resort
1 2000 - 8 2003
Real Estate
Nevada Real Estate Academy
High School Diploma -
Perris High School
Certificate of Completion -
Computer Education Institute