Gina Matteucci
Rhome
Summary
Systems professional with strong background in analyzing and optimizing IT systems. Skilled in troubleshooting, system integration, and data analysis to enhance operational efficiency. Known for collaborative teamwork and delivering reliable results, adapting seamlessly to evolving project requirements.
Overview
19
19
years of professional experience
Work History
Systems Analyst
Independent Financial
07.2022 - Current
- Maintained Document Retention System (Synergy)
- Work ticket queue to resolve user issues with Core Application (SilverLake) as well as all other applications in FI.
- Change Management
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Created detailed documentation for both internal reference and client-facing presentations.
- Enhanced system efficiency by analyzing and redesigning workflow processes.
- Conducted post-implementation reviews to capture lessons learned and improve future projects.
- Improved user satisfaction with system upgrades and regular maintenance tasks.
- Provided critical support during system outages, minimizing downtime and business impact.
Client Technical Support Senior Associate
Fiserv
04.2014 - 06.2022
- Incoming and Outbound calls
- Assisted clients with cases in regards to ACH, Debit Card Processing, Loan Profile maintenance, Escrow Processing, Credit Reporting, General Ledger Balancing, Cash Balancing, Teller Operations, Collection Letters and processes, over all core processes and any other daily FI Operations.
- Work with system programmers to enhance and upgrade system for a more user friendly experience.
- Troubleshoot system errors
- Train New Hires on daily processes and system
- Create Knowledge base articles for Internal and External users
- Train and educate Users on the core system
- Implement new products and services for core clients
- Lead consulting calls with clients in regards to loan set up and regulations.
Service Manager
Wells Fargo & Company
06.2006 - 04.2014
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Hired and trained service department staff to drive performance.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
High School Diploma -
Glendale High School
Springfield, MO05.2003
Skills
- Interpersonal Skills
- Error Detection
- Verbal and Written Communication
- User Training
- Microsoft Windows and Office
- Training Materials Development
- Collaborative Team Player
- Multitasking and Prioritization
- Customer Service
- Organizational Skills
- Attention to Detail
- Service Ticket Tracking
- Problem Solving
- Incoming Call Management
- Conflict Resolution
- Customer Communication and Empathy
Timeline
Systems Analyst
Independent Financial
07.2022 - Current
Client Technical Support Senior Associate
Fiserv
04.2014 - 06.2022
Service Manager
Wells Fargo & Company
06.2006 - 04.2014
High School Diploma -
Glendale High School
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