Summary
Overview
Work History
Education
Skills
Timeline
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Gina Mayo

Middleville,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Representative 2

Bank Of America
Utica, NY
10.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls within the call center.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Administrative Assistant 4

WA. State Department Of Labor And Industries
Tumwater, WA
01.2015 - 07.2021
  • Support the Self-Insurance Program Manager and 3 Operations Managers
  • Prepared and submitted all facilities and IT service requests through HEAT system. Collaboratively worked with the project management team in coordinating staff relocations and space modifications
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Independently composed correspondence on behalf of the division and agency
  • Managed and allocated approval and oversaw the purchases for the program
  • Served as the GovDelivery liaison and the Electronic Security Coordinator (ESC) supporting Insurance Services/Self-Insurance using the STARS system.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.

Secretary Senior

WA. State Department Labor And Industries
Tumwater, WA
02.2011 - 01.2015
  • Provided direct administrative support to the training unit and SIEDRS staff
  • Responsible for maintaining, updating and suggesting improvements to the Self-Insurance Continuing Education and Training System (SI-CATS)
  • Responsible for prescreening weekly submitted continuing education course materials for completion and publish approved continuing education courses on the Internet and Quick Cards database maintained in SI-CATS
  • Served as the GovDelivery liaison and the Electronic Security Coordinator (ESC) supporting Insurance Services/Self-Insurance using the STARS system
  • Facilitated and proctored certified claims administrator testing
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Handled daily scheduling tasks and provided administrative support for the training unit

Education

High School Diploma -

Yelm High School
Yelm, WA
06.1986

Skills

  • Efficient and Detail-Oriented
  • Excellent Organizational Skills
  • Strong Customer Relations Skills
  • Data Entry
  • Works well independently
  • Personable and friendly
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Solving Customer Concerns
  • Customer Data Confidentiality

Timeline

Customer Service Representative 2

Bank Of America
10.2021 - Current

Administrative Assistant 4

WA. State Department Of Labor And Industries
01.2015 - 07.2021

Secretary Senior

WA. State Department Labor And Industries
02.2011 - 01.2015

High School Diploma -

Yelm High School

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Gina Mayo