Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Mayo

Middleville,NY

Summary

Dynamic office manager with proven expertise at Weber Septic & Sewer, excelling in inventory management and customer relationship management. Recognized for enhancing operational efficiency and maintaining organized systems. Adept at coordinating schedules and fostering client communication, ensuring timely service delivery and satisfaction in high-pressure environments.

Overview

11
11
years of professional experience

Work History

Office Manager

Weber Septic & Sewer
Mohawk, New York
06.2023 - Current
  • Managed daily office operations and maintained organized filing systems.
  • Coordinated schedules and appointments for team members and clients.
  • Oversaw inventory management and ordered supplies as needed.
  • Processed vendor invoices and handled accounts payable tasks.
  • Maintained communication with clients regarding service inquiries and appointments.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

Customer Service Representative 2

Bank of America
Utica, NY
10.2021 - 06.2023
  • Assisted customers with account inquiries and transaction issues.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Educated clients on banking products and services to enhance customer satisfaction.
  • Handled high-volume call traffic while maintaining professionalism and patience.
  • Guided customers through online banking features and troubleshooting steps.
  • Maintained knowledge of policies, procedures, and compliance regulations for service delivery.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Administrative Assistant 4

WA State Dept of Labor & Industries
Tumwater, WA
01.2015 - 07.2021
  • Managed scheduling and calendar coordination for executive team members.
  • Prepared and organized documents for meetings and presentations.
  • Assisted in maintaining office supplies and inventory levels for smooth operations.
  • Coordinated travel arrangements and itineraries for staff members as needed.
  • Developed filing systems to improve document retrieval and management processes.
  • Utilized office software to create reports and manage data effectively.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Education

High School Diploma -

Yelm High School
Yelm WA
06-1986

Skills

  • Office management
  • Schedule coordination
  • Inventory management
  • Accounts payable
  • Document organization
  • Customer relationship management

Timeline

Office Manager

Weber Septic & Sewer
06.2023 - Current

Customer Service Representative 2

Bank of America
10.2021 - 06.2023

Administrative Assistant 4

WA State Dept of Labor & Industries
01.2015 - 07.2021

High School Diploma -

Yelm High School

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