Gina McClelland
Gold Canyon,AZ
Summary
Dynamic Office Manager with extensive experience at Complete Steel Estimating, LLC, excelling in workflow optimization and team leadership. Proven expertise in medical billing and compliance adherence, fostering strong client relationships while enhancing office efficiency. Adept at training staff and implementing policies that drive productivity and accuracy in operations. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
16
16
years of professional experience
Work History
Office Manager
Complete Steel Estimating, LLC
Gold Canyon, Arizona
08.2021 - 11.2025
- Managed daily office operations and ensured smooth workflow.
- Coordinated meetings and scheduled appointments for team members.
- Oversaw inventory management and ordered supplies as needed.
- Assisted in developing office policies and procedures for efficiency.
- Maintained records and files, ensuring data accuracy and confidentiality.
- Communicated with clients to address inquiries and provide support.
- Implemented organizational strategies to enhance productivity in the office.
- Maintained filing system for records, correspondence and other documents.
- Trained new staff on company protocols and software systems.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Ensured compliance with applicable laws regarding employment practices.
- Organized company events including holiday parties, team building activities .
- Provided administrative support to management team including preparing reports and presentations.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Assisted in recruiting, onboarding and training new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Temp Position
Oasis Behavioral Health
Gilbert, AZ
04.2021 - 07.2021
- Processed patient payments while validating insurance information for accuracy.
Managed customer service interactions, serving both internal teams and external clients.
Examined EOBs for clarification of benefits and potential errors.
Assisted patients through financial counseling, guiding them on insurance usage and payment options.
Oversaw coding tasks to maintain compliance with healthcare regulations.
Relay demo information to stakeholders to ensure informed decision-making.
Conducted thorough verification of insurance claims prior to submission.
Coder, Biller
Dr Fowler
Mesa, AZ
01.2018 - 02.2019
- Coder, Biller Data Entry, Codes, Insurance, Demo information, Verifying insurance information is correct, Reading EOB'S, And Posting EOB'S, Follow-up on A/R, Verifying Insurance, external and internal customer service, Submitting 1st & 2nd Electronic and Paper claims, Pt Contact, Reopening, Redeterminations
- Had to leave Family Emergence
Coder, Biller
Rapid Labs
Tempe, AZ
05.2017 - 01.2018
- Coder, biller, Data Entry, Codes, Insurance, Demo information, Verifying insurance information is correct, Reading EOB'S, And Posting EOB'S, Follow-up on, A/R, Resolve Discrepancies, Adjustments, Resubmit denials, Verifying Insurance, external and internal customer service, Submitting 1st & 2nd Electronic and Paper claims, Pt Contact, Reopening
Biller/Coder
ACOM Billing Company
Gilbert, AZ
01.2016 - 12.2017
- Information, Verifying insurance information is correct, Reading EOB'S, And Posting EOB'S, Follow-up on A/R, Resolve Discrepancies, Adjustments, Refunds, Resubmit denials, Verifying Insurance, external and internal customer service, Submitting 1st & 2nd Electronic and Paper claims, Pt Contact, Reopening, Redeterminations. Hospital billing and office
- Was taken over by East Valley Family Medical
- Coder/Biller/Office Manager
Coder/Biller/ Office Manager
Phoenix Family Medical Clinic
Phoenix, AZ
05.2013 - 11.2015
- Coder, Biller Office Manager Data Entry, Codes, Insurance, Demo information, Verifying insurance information is correct, Reading EOB'S, And Posting EOB'S, Follow-up on A/R, Verifying Insurance, external and internal customer service, Submitting 1st & 2nd Electronic and Paper claims, Pt Contact, Reopening, Redeterminations
Coder/ Biller/ Office Manager
All Ages Family Medicine
Gilbert, AZ
02.2012 - 05.2013
- Coder, Biller, Data Entry, Codes, Insurance, Reading EOB'S, And Posting EOB'S, Follow-up on A/R, Resolve Discrepancies, Adjustments, Refunds, Resubmit denials, external and internal customer service, Submitting 1st & 2nd Electronic and Paper claims, Pt Contact, Reopening, Redeterminations, Schedule Pt, Schedule Employees Family Practice/Urgent Care
Biller/Data Entry/Followup
Medical Resource System
Mesa, AZ
02.2011 - 04.2013
- Data Entry, Codes, Insurance, Demo information, Verifying insurance information is correct, Reading EOB'S, And Posting EOB'S, Follow-up on A/R, Resolve Discrepancies, Adjustments, Refunds, Resubmit denials, Verifying Insurance, external and internal customer service, Submitting 1st & 2nd Electronic and Paper claims, Pt Contact, Reopening, Redeterminations. Hospital billing Customer Service
Billing, Coding
Placement Services
Mesa, AZ
12.2009 - 01.2011
- Reading EOB'S, And Posting EOB'S, Post Payments and Charges, Re-opening, Re-determinations, Patient Contact, Cash Applications, Insurance requirements, Follow-up on aged Reports, Resolve Discrepancies, Adjustments, Refunds, Resubmit denials, Verifying Insurance. Family Practice, Urgent care, Lab, DME, Customer Service Electronic and Paper Claims, Cash Applications, Insurance
- I have 20 Years Previous experience working with Family Practice, Acupuncture and a General Practice, Hospital, I was in charge on 9 Offices for 6 years in Long Beach, CA
Education
Bachelor of Science -
LAMSONS COLLEGE
Scottsdale01.2008
BBA -
ARIZONA SCHOOL OF REAL ESTATE
Scottsdale01.2001
Bachelor of Science -
APOLLO COLLEGE
Mesa, AZ01.1997
Accounting -
OKLAHOMA STATE TECH
Okmulgee, OK01.1981
Skills
- Medical Billing
- CPT Coding
- ICD-9 Coding
- ICD-10 Coding
- HCPCS
- CPR
- HIPAA
- OSCHA Blood Born Pathogens
- Front Office
- Taking Vitals
- Scheduling Appointments
- Acupressure
- Customer Service Internal and External
- Administrative Assistant
- Management Skills
- Billing
- Medical Invoicing
- Medisoft
- Microsoft Office
- MS OFFICE
- Excel Data Entry Operator
- Data-Entry
- Data Entry
- Typing
- Quick Books
- Peachtree
- Gensis
- Point
- Centricity
- Intergy
- Medaset
- Remit Data
- Xifin
- Lytec
- Advanced MD
- Easy claim
- WPM 70-90
- Office management
- Budget preparation
- Inventory management
- Financial reporting
- Data accuracy
- Customer service
- Team coordination
- Meeting scheduling
- Compliance adherence
- Staff training
- Problem solving
- Effective communication
- Time management
- Organizational skills
- Leadership experience
- Data entry
- Budgeting expertise
- Project management
- Clerical support
- Database administration
- Policy and procedure modification
- Staff hiring
- Workflow optimization
- Relationship building
- Documentation expertise
- Conflict management
- Expense reporting
- Office administration
- Documentation and control
- Scheduling coordination
- Scheduling and calendar management
- Financial accounting
- Proposal writing
- Budget administration
- Banking operations
- Workforce management
- Budgetary planning
- Information protection
- Policy development
- Credit and collections
- Payroll and budgeting
- Employee supervision
- Human resources
Additional Information
I have 20 Years Previous experience working with Family Practice, Acupuncture and a General Practice, Hospital, I was in charge on 9 Offices for 6 years in Long Beach, CA.
Wpm
70-90
Special Area Of Study
- Medical Billing
- CPT Coding
- ICD-9 & ICD-10 Coding
- HCPCS
- CPR
- HIPAA
- OSHA Blood Born Pathogens
- Front Office
- Taking Vitals
- Scheduling Appointments
- Acupressure
- Customer Service Internal and External
- Administrative Assistant
- Management Skills
Languages
English
Professional
Affiliations
Volunteer Pomeranian Rescue
Timeline
Office Manager
Complete Steel Estimating, LLC
08.2021 - 11.2025
Temp Position
Oasis Behavioral Health
04.2021 - 07.2021
Coder, Biller
Dr Fowler
01.2018 - 02.2019
Coder, Biller
Rapid Labs
05.2017 - 01.2018
Biller/Coder
ACOM Billing Company
01.2016 - 12.2017
Coder/Biller/ Office Manager
Phoenix Family Medical Clinic
05.2013 - 11.2015
Coder/ Biller/ Office Manager
All Ages Family Medicine
02.2012 - 05.2013
Biller/Data Entry/Followup
Medical Resource System
02.2011 - 04.2013
Billing, Coding
Placement Services
12.2009 - 01.2011
Bachelor of Science -
LAMSONS COLLEGE
BBA -
ARIZONA SCHOOL OF REAL ESTATE
Bachelor of Science -
APOLLO COLLEGE
Accounting -
OKLAHOMA STATE TECH