Gina M. McElroy

Job Responsibilities:

• Handled Inbound and Outbound Calls: Managed a high volume of calls related to payment inquiries and issues.

• Researched and Resolved Payment discrepancies: Investigated and resolved issues related to misapplied payments, stop payments, and reissued checks.
• Customer Service: Provided exceptional service by understanding customer needs and offering appropriate solutions.
• Data Entry: Accurately recorded and updated payment information in the system.
• Collaboration: Work closely with other departments to resolve complex payment issues.
• Documentation: Maintained detailed records of all interactions and transactions.

Responsible for managing student loans on behalf of Lenders. Duties included:

Collecting Payments: Handled billing and collection of loan payments

Customer Service: Responded to inquiries and provided support regarding the loan.

Administrative Tasks: Performed various administrative tasks such as processing changes in repayment plans, deferments, and forbearance's.

Maintained Records: Kept track of payment history to ensure the loans are administered in compliance with federal regulations.

Essentially, ensured the loans were managed properly.