Gina McIlvain
Whittier,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Associate
Under Armour
10.2016 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Human Resources Manager
El Cheapo Lifts Inc.
08.2015 - 06.2021
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 40 new employees.
- Devised hiring and recruitment policies for 40 employee company.
- Directed and controlled various benefit programs, including medical, dental and vision packages.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Worked as effective team member while contributing to local and regional HR projects.
- Worked with customers to develop payment plans and bring accounts current.
- Reviewed billing problems, researched issues and resolved concerns.
- Performed billing, collection and reporting functions for office generating over $5 million annually.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Examined claims forms and other records to determine insurance coverage.
- Researched claims and incident information to deliver solutions and resolve problems.
- Analyzed information gathered by investigation and report findings and recommendations.
- Maintained contact with claimants and attorneys to determine treatment status.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Inside Sales Representative
Sunstate Equipment Company
06.2013 - 08.2015
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Answered average of 100 incoming customer calls daily.
- Maintained up-to-date knowledge of all available products.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Maintained friendly and professional customer interactions at all times.
Administrative Assistant to the Director
Southern California Edison
08.2005 - 03.2012
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Maintained staff directory and company policy handbook for human resources department.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Created PowerPoint presentations for business development purposes.
- Monitored Director's work calendar and scheduled appointments, meetings and travel.
- Organized weekly staff meetings and logged minutes for corporate records.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Improved communication within the department through timely distribution of meeting agendas, minutes, and reports.
- Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues and clients.
Education
MBA - Business Administration
University of Phoenix
La Mirada06.2010
Bachelor of Science - Kinesiology
California State University - Long Beach
Long Beach, CA05.2007
Skills
- Compensation and benefits
- Payroll coordination
- Company Organization
- Training and Development
- Benefits administration
- Training programs
- Recordkeeping
- File and records management
- Multitasking abilities
- Training and mentoring
Certification
Six Sigma Lean Black Belt Professional
Six Sigma Champion Certified
Timeline
Sales Associate
Under Armour
10.2016 - Current
Human Resources Manager
El Cheapo Lifts Inc.
08.2015 - 06.2021
Inside Sales Representative
Sunstate Equipment Company
06.2013 - 08.2015
Administrative Assistant to the Director
Southern California Edison
08.2005 - 03.2012
MBA - Business Administration
University of Phoenix
Bachelor of Science - Kinesiology
California State University - Long Beach
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