Gina Medina
Sarasota ,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Server
First Watch
03.2021 - 04.2023
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Cashier
Taco Jalisco
02.2020 - 02.2020
- Tallied cash drawer at beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Medical College
Universidad Libre
ColombiaHigh School -
Reyes Catolicos
Colombia 07.2000
Skills
- Servsafe Certified
- Server Training
- Warm and Friendly
- Operational Efficiency and Safety
- Service Prioritization
- Guest Satisfaction
- Check Payment Processing
- Guest Flow
Languages
Spanish
Native or Bilingual
Timeline
Server
First Watch
03.2021 - 04.2023
Cashier
Taco Jalisco
02.2020 - 02.2020
Medical College
Universidad Libre
High School -
Reyes Catolicos
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