Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Meiklereid

Louisville,KY

Summary

Dynamic Customer Experience Manager with expertise in customer relationship management and omnichannel service delivery. Proven ability to enhance operational compliance and team performance, driving exceptional shopping experiences and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Experience Manager

Michaels Craft Store
Louisville , KY
08.2023 - Current

Delivers customer-centric shopping experiences through effective management of front-end operations.

Trained and coached customer experience teams to achieve performance. Target and promote talent development.

Led omnichannel processes to enhance service delivery and operational efficiency.

Planned and executed in-store events in alignment with company initiatives.

Ensured compliance with standard operating procedures and company policies for all team members.

Managed shrink and safety programs to minimize loss and ensure a secure environment.

  • Assisted with cash reconciliation, bank deposits, and inventory processes including RTV and ASN.
  • Served as manager on duty, maintaining positive interactions and upholding organizational values.
  • Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
  • Managed escalated customer issues and resolved conflicts in a timely manner.

Framer

Michael's
Louisville, KY
07.2021 - Current

Cultivated customer relationships through tailored framing solutions, enhancing customer satisfaction and loyalty.

Completed framing orders with precision and punctuality.

  • Managed personal designer initiatives to boost customer engagement and drive sales results.
  • Provided exceptional customer service, assisting shoppers in locating desired products.
  • Assembled custom frames with precision and attention to detail.

Residential Office Administrator

R.W. Bolin
Crestwood, KY
02.2019 - 06.2021

Steered all office operations for construction company, coordinating sub-contractors and vendors to ensure timely, budget-compliant project completion.

Exercised administrative expertise, delivering executive assistance to president/CEO by processing monthly expense reports and controlling capital purchases.

Administered bidding process for potential clients, ensuring comprehensive vendor management.

  • Recruited contractors and subcontractors for job sites, verifying insurance and licensing documentation.

Education

Bachelor of Arts - Business Administration And Management

Sullivan University
Louisville, KY
05-2006

Associate of Science - Hospitality Administration And Management

Sullivan University
Louisville, KY
08-1993

Skills

  • Customer relationship management
  • Customer engagement strategies
  • Omnichannel service delivery
  • Quality assurance
  • Event planning
  • Team training

Timeline

Customer Experience Manager

Michaels Craft Store
08.2023 - Current

Framer

Michael's
07.2021 - Current

Residential Office Administrator

R.W. Bolin
02.2019 - 06.2021

Bachelor of Arts - Business Administration And Management

Sullivan University

Associate of Science - Hospitality Administration And Management

Sullivan University
Gina Meiklereid