Gina Mineau
Plainfield,CT
Summary
Dynamic Forklift Operator with a proven track record at Brooks Distribution, excelling in warehouse operations and inventory control. Skilled in loading and unloading, I prioritize workplace safety and foster teamwork, ensuring efficient materials movement. Recognized for problem-solving abilities, I consistently enhance operational effectiveness while maintaining high standards of cleanliness and organization.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Forklift Operator
Staples
Forklift Operator
Brooks Distribution/RiteAide
Dayville, CT
05.1994 - 10.1997
- Leveraged quick learning abilities to efficiently master new concepts and enhance operational effectiveness.
- Adapted swiftly to emerging technologies and software applications to enhance operational effectiveness.
- Fostered courteous and productive working relationships to enhance team dynamics and project outcomes.
- Exhibited strong personal responsibility to drive project success and team collaboration.
- Adapted quickly to fast-paced settings, maintaining productivity and team collaboration.
- Facilitated collaboration among team members while excelling in independent tasks to achieve project goals.
- Exhibited proficiency in swiftly mastering new concepts and adapting to diverse circumstances.
- Facilitated effective information exchange through strong verbal and written communication skills.
- Facilitated teamwork by providing essential support and strategic guidance to colleagues.
- Fostered a positive work environment by demonstrating respect and willingness to support team members and clients.
- Supported operational efficiency and productivity through seamless teamwork and communication.
- Executed efficient time allocation techniques to meet all project deadlines.
- Cultivated a detail-oriented approach to tasks, ensuring high-quality outcomes through diligent work practices.
- Executed assignments with a strong focus on accuracy and thoroughness to uphold quality standards.
- Implemented effective organizational strategies and time management techniques to successfully manage concurrent projects.
Cook
Riverview Restaurant
Moosup, CT
09.2022 - Current
- Executed preparation of high-quality dishes in accordance with established recipes and presentation standards.
- Oversaw cleanliness and organization of kitchen workspace to uphold safety compliance standards.
- Facilitated collaboration among team members to optimize food preparation processes.
- Oversaw inventory management processes to ensure sufficient supplies for daily operations.
- Facilitated training sessions for new staff on kitchen procedures and safety protocols.
Customer Service/cashier
Lorraine Arpin/ New Age Shop/ Cloud Nine
Moosup, CT
03.2003 - 06.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Maintained accurate cash drawer by conducting regular audits.
- Resolved customer complaints to enhance overall satisfaction.
- Implemented effective merchandising strategies to improve product visibility.
- Ensured compliance with store policies and safety regulations during shifts.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Enhanced store security by identifying and reporting suspicious activities.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Worked with floor team and managers to meet wide range of customer needs.
Inventory/ Warehouse Shipping
Crabtree & Evelyn
Woodstock, CT
08.2016 - 2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Maintained accurate cash drawer by conducting regular audits.
- Resolved customer complaints to enhance overall satisfaction.
- Implemented effective merchandising strategies to improve product visibility.
- Ensured compliance with store policies and safety regulations during shifts.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Load/ Unload Trucks
IATSE Stagehand
Hartford, CT
06.2003 - 12.2012
- Exhibited strong personal responsibility to drive project success and team collaboration.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Plainfield High School
Central Village, CT06-1988
Skills
- Forklift operation
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
- Equipment operation
- Warehouse management systems
- Work Planning and Prioritization
- Inventory staging
- Team player
- Warehouse operations
- Warehouse safety
- Safe driver
- Problem-solving
- OSHA workplace safety
- Materials movement
- Workplace cleanliness
- Product inspection
- Shipment processing
- Inventory counts
- Dock operations
- Equipment operations
- Materials transport
- Inventory control
- Stock rotation
- Equipment inspections
- Warehouse management
Certification
Forklift, and office!!!
Timeline
Cook
Riverview Restaurant
09.2022 - Current
Inventory/ Warehouse Shipping
Crabtree & Evelyn
08.2016 - 2019
Load/ Unload Trucks
IATSE Stagehand
06.2003 - 12.2012
Customer Service/cashier
Lorraine Arpin/ New Age Shop/ Cloud Nine
03.2003 - 06.2022
Forklift Operator
Brooks Distribution/RiteAide
05.1994 - 10.1997
Forklift Operator
Staples
High School Diploma -
Plainfield High School