Gina Mitchell
Lutz
Summary
Versatile professional with experience in training, customer service, and education. Proven ability to lead teams, deliver engaging training sessions, and build strong customer relationships. Skilled in communication, organization, and problem-solving with a passion for helping organizations achieve operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Floor Manager / Trainer
Carrabba’s Italian Grill
05.2024 - Current
- Manage daily restaurant operations, including opening/closing procedures, staff scheduling, and customer relations
- Lead training sessions to improve service quality and staff performance
- Foster a positive team environment through mentorship and open communication
Teacher
Sander Memorial Elementary School
07.2023 - 05.2024
- Developed and implemented engaging lesson plans tailored to diverse student learning needs
- Collaborated with parents and colleagues to enhance student success and address individual challenges
- Differentiated instruction to support students with varying abilities, resulting in improved academic outcomes
Server / Trainer
Glory Days Grill
08.2021 - 01.2023
- Trained new hires on company policies, service standards, and operational procedures, ensuring consistent guest experiences
- Provided excellent customer service, handling high-volume shifts while maintaining attention to detail
- Built rapport with customers, leading to repeat business and positive guest feedback
Instructional Assistant
Oakstead Elementary School
08.2020 - 05.2021
- Assisted teachers in delivering lessons and supporting students in small groups or one-on-one
- Organized instructional materials and facilitated classroom activities
- Communicated effectively with faculty and parents to address student needs
Education
Bachelor of Science - Education
St. Petersburg College
07.2023
Skills
- Training & Development
- Customer Service
- Leadership
- Communication (Written & Verbal)
- Organization & Time Management
- Conflict Resolution
- Technology Proficiency (Microsoft Office, Google Workspace)
- Problem-Solving
- Team Collaboration
- Customer relations
- New hire onboarding
- Relationship building
Certification
Professional Educator Certificate
Timeline
Floor Manager / Trainer
Carrabba’s Italian Grill
05.2024 - Current
Teacher
Sander Memorial Elementary School
07.2023 - 05.2024
Server / Trainer
Glory Days Grill
08.2021 - 01.2023
Instructional Assistant
Oakstead Elementary School
08.2020 - 05.2021
Bachelor of Science - Education
St. Petersburg College
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