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Gina M Johnson
Snellville,GA
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Experienced with overseeing medical front office operations, ensuring efficient patient flow, and managing administrative tasks. Utilizes strong organizational and communication skills to enhance office productivity and patient satisfaction. Knowledge of healthcare regulations and office management best practices ensures smooth and compliant operational environment.
Overview
31
31
years of professional experience
Work History
Front Therapy Office Coordinator
BenchMark Physical Therapy
01.2016 - 12.2024
- Managed the front desk operations of a busy medical office, including scheduling appointments, answering phone calls, and greeting patients
- Coordinated patient check-in process, verifying insurance information and collecting necessary paperwork to ensure accurate billing and smooth workflow
- Trained new staff members on office procedures, policies, and software systems to ensure smooth onboarding process
- Performed data entry tasks accurately and efficiently while maintaining confidentiality of sensitive patient information
- Collaborated with billing department to resolve any discrepancies or issues related to insurance claims or patient billing statements
- Scheduled meetings for healthcare providers within the office as well as external conferences or training sessions as needed
- Assisted in managing physician schedules by coordinating appointments based on availability and urgency of cases
- Acted as a liaison between patients, healthcare providers, and insurance companies to facilitate timely authorizations for medical procedures or treatments
Marketing Supervisor
Costco Wholesale
06.2001 - 11.2007
- Collaborated with the sales team to develop effective sales enablement tools such as product guides or case studies that supported their efforts in closing deals
- Conducted competitive analysis to identify gaps in the market and develop unique selling propositions for products/services
- Identified opportunities for strategic partnerships or sponsorships that aligned with the brand's values and target audience demographics
- Organized promotional events such as product demonstrations or sponsorships, increasing brand recognition within target markets.
- Managed team of 12 marketing professionals developing and implementing 16 campaigns each year.
Pharmacy Technician
Costco Wholesale
11.1993 - 06.2001
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
Education
Some College - Psychology
American Public University
Skills
- Medical Scheduling
- Medical Office Experience
- Insurance Verification
- Office administration
- Customer service
- Office management
- Supply replenishment
- Report generation
- Process improvement
- Data entry
Interests
Timeline
Front Therapy Office Coordinator
BenchMark Physical Therapy
01.2016 - 12.2024
Marketing Supervisor
Costco Wholesale
06.2001 - 11.2007
Pharmacy Technician
Costco Wholesale
11.1993 - 06.2001
Some College - Psychology
American Public University
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