Gina M Morgan
Tulsa,OK
Summary
Seeking the position to be able use my 40 years customer service experience working in an office environment, data entry, leadership skills, detailed oriented, accounts payable, accounts receivable, and bilingual skills, Spanish/English. Seasoned Social Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills.
Overview
26
26
years of professional experience
Work History
Family Services Specialist III
Oklahoma Department of Human Services
01.2023 - 12.2024
- This position I perform at the specialist level, where employees are designated as the lead workers or backup supervisors to lower level employees, or are responsible for carrying a complex and difficult case load
- Assisting clients to apply for Snap, Child Care and ABD(Age, Blind& Disabled) medical
- Responsibilities include assigning caseloads, providing training in caseload principles and practices, ensuring compliance with federal and state regulations as well as agency policy and procedures
- I have the ability to work with a diverse team and directly with people from diverse backgrounds specifically racial, ethnic, socioeconomic, and disabilities
Administrative Technician III
Oklahoma Department of Human Services
10.2022 - 01.2023
- This position will be in a rotation system involving general support staff duties that directly affect our clients
- These duties include but are not limited to: Switchboard, EBT, case assignments, case transfers, processing incoming and outgoing mail, daycare liaison, scanning mail, and ordering supplies
- Screening clients to determine the need for appropriate program referral and emergency benefits, other duties as assigned
Workforce Career Coach
Green Country Workforce/ Eckerd Connects
Tulsa, Oklahoma
01.2022 - 09.2022
- Company Overview: Tulsa Oklahoma
- Outreach/Recruitment through attending/conducting activities in the community relating to participant development
- Assessment/Eligibility of participants per project plan
- Maintain case records detailing service needs and activities/arrangements for their fulfillment, according to data-management procedures established by program management and the funding sources
- Deliver skills training in software applications, work readiness skills and the development of basic remedial skills in math and reading
- Develop presentation and facilitation skills to engage students in meeting program goals
- Deliver program curriculum/objectives in classroom/simulated workplace environment
- Job Development by connect with employers and community organizations on a frequent basis to market and enrich the program and the success of the participants
- Identify and recruit target population of clients and employers
- Data and paperwork management
- Tulsa Oklahoma
Eligibility Technician II
Riverside County Department of Social Services
Riverside, California
03.1999 - 06.2020
- Company Overview: TAMD, Riverside California
- Interview customers to determine eligibility for public assistance: interpret and explain rules and regulations governing eligibility and grants, methods of payments, legal and civil rights to customers
- Record and evaluates personal and financial data obtained from customers to determine initial or continuing eligibility, case management, according to departmental directives, initiates procedures to grant, modify, deny or terminate eligibility and grants for various aid programs, such as Cal-Works, Cal-Fresh and Medi-Cal
- All cases were handled in top confidentiality
- Authorize amount of grants, based on determination of eligibility for amount of money payments, food stamps, medical care, Child Care, Homeless Assistance or other general assistance
- Prepare and keep of assigned cases
- I would set up direct deposit for our clients for their saving or checking accounts
- I would assist my clients with their EBT card, setting up the new card, unblock their password
- When needed I would assist my Supervisor and Assistant Supervisor in auditing cases, from our own unit and from other units
- On many occasions, I have been asked from my supervisor to work on special projects
- In the absence of an Assistant Supervisor, I would be supervisor in charge of my unit
- Implemented skills in which to mitigate complex client issues in order to fuse client worker rapport
- Provided training and assistance in the implementation of policy to eligibility technicians not as experienced
- I would interview and motivate the customers
- I also would handle cases with immigration status to determine if they were eligible for services provided
- I also handled HIPPA in all cases with new and old cases
- I work with a Spanish Speaking case load where 99% of my customers were Spanish speaking
- TAMD, Riverside California
Education
AA - Business Administration
Oklahoma Jr. College
Tulsa, OK10.1986
Diploma - General
East Central High School
Tulsa, OK06.1984
Skills
- Fluent In English And Spanish
- Meticulous Attention to Detail
- Effective Team Contributor
- 10 key
- Accounts Receivable Processing
- Expense Reconciliation
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Event Planning Specialist
- Project Leadership
Volunteer Experience
Asbury Methodist Church, Event Coordinator and Leadership
Personal Information
Authorized To Work: US
Languages
Spanish
Native/ Bilingual
Timeline
Family Services Specialist III
Oklahoma Department of Human Services
01.2023 - 12.2024
Administrative Technician III
Oklahoma Department of Human Services
10.2022 - 01.2023
Workforce Career Coach
Green Country Workforce/ Eckerd Connects
01.2022 - 09.2022
Eligibility Technician II
Riverside County Department of Social Services
03.1999 - 06.2020
AA - Business Administration
Oklahoma Jr. College
Diploma - General
East Central High School
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