Gina Mock
Port Saint Lucie,FL
Summary
Proven track record in office management and customer service, exemplified during tenure at Onsite Women's Health - Florida and Cleveland Clinic. Excelled in multitasking and workflow optimization, enhancing operational efficiency. Demonstrated exceptional problem-solving abilities and staff training, achieving significant improvements in quality assurance and time management.
Overview
33
33
years of professional experience
Work History
Multi Office Coordinator
Onsite Women's Health - Florida
07.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Create CDs, send images of mammographic/breast ultrasounds electronically through various systems .
- Proofread, correct and enter patients results into EMR systems
- Request, follow-up, importing of images into the PACS system
- Responsible for all incoming faxes and responding in a timely manner.
Office Coordinator II
Cleveland Clinic Florida
01.1992 - 06.2023
- Managed/Organized front office customer service, appointment management, and administration tasks to streamline workflow for day-to-day operations under tight deadlines.
- Greeted/Communicated with patients, determined purpose of visit and directed to appropriate staff while showing empathy and efficiency.
- Confirmed patient appointments and prepared patients with proper preparatory instructions.
- Answered telephones and directed calls to appropriate medical or administrative staff. Recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Responsible for requesting, follow-up and import of patients prior imaging for upcoming appointments through various systems.
- Transmitted medical records, images and other correspondence by mail, e-mail, fax, or electronic medical sharing systems.
- Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and adhered to HIPAA requirements to safeguard patient confidentiality.
Education
High School Diploma -
Leo High School
Leo, Indiana05.1979
Skills
- Office Management
- Customer Service
- Staff Development and Training
- Fast and Tough Decision making
- Problem Solving
- Quality Assurance
- Time Management
- Handling Customer Complaints
- Multitasking and Organization with Workflow Optimization
- Schedule Coordination
Systems Experience
EMR Systems:
Epic
Athena
Meditech
PACS Systems:
Fuji
AGFA
Powerreader
Electronic Importing/Exporting Systems:
Powershare
Ambra
Medicom
Synapse
Miscellaneous Systems:
Microsoft Outlook
Ring Central (fax)
Teams
Nuance Powerscribe (Radiologist Dictation System)
Timeline
Multi Office Coordinator
Onsite Women's Health - Florida
07.2023 - Current
Office Coordinator II
Cleveland Clinic Florida
01.1992 - 06.2023
High School Diploma -
Leo High School
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