Kelly Crawford
Jacksonville,FL
Summary
Successful track record in sales, customer service and management over the past 40 years. Assertive but pleasant selling approach with high percentage of closings. Ability to quickly assimilate new ideas and enjoy working with the public.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
33
33
years of professional experience
Work History
Office Set Up Manager-Temporary
TRUKER INC
Jacksonville, FL
02.2023 - 11.2023
- Successfully established and organized the operational infrastructure for a luxury car transport office.
- Managed comprehensive tasks, including file setup, tax compliance, FMCSA-regulated trucking setups, and employee onboarding.
- Executed a meticulous two-year data entry transition from Google Sheets to QuickBooks.
- Efficiently implemented invoicing systems and managed accounts payable and receivable.
Sales/Customer Service
NEW SPRING HOME AND PATIO
Jacksonville, FL
12.2021 - 01.2023
- Contributed as a valuable member of a small team for a family-owned business specializing in high-quality patio furniture.
- Effectively communicated product information, demonstrated features, and highlighted benefits to customers.
- Managed end-to-end sales processes, from creating and processing orders to ensuring strong follow-up on delivery setup.
Assistant Store Manager
PIER 1 IMPORTS
Jacksonville Beach, FL
11.2018 - 10.2020
- Drove comprehensive sales training initiatives, equipping both new and existing employees with a customer-centric approach and proficiency in key performance indicators.
- Demonstrated a commitment to surpassing daily, weekly, and monthly sales goals.
- Assumed a leadership role, overseeing all aspects of managerial duties, including strategic merchandising and product placement to elevate the customer shopping experience.
Head Cashier
LOWE'S HOME IMPROVEMENT
Jacksonville, FL
06.2017 - 11.2018
- As Head Cashier, I managed various responsibilities, such as supervising front register sales processing, scheduling cashier breaks and lunches, providing manager overrides, and troubleshooting customer or cashier issues.
- Oversaw all aspects of refunds, purchases, and internet orders at customer service.
- Additionally, handled the setup of registers in the morning and their closure at the end of the day.
Independent Manufacturer Sales Representative
PROJECT STONE BY BELSTONE
Van Nuys, CA
01.2000 - 01.2010
- Responsible for sales and customer service in five Pacific Northwest states.
- Established and maintained customer base which included developers, general contractors, property owners, architects and designers.
- Provided products and installation services for the hospitality, multi-family housing and assisted living industries.
- Worked with architects and designers to establish company products as approved specified items to be used in plans for contractor purchasing.
Operations/Sales Manager
COMMERCIAL CONTRACT SALES
Portland, OR
01.1997 - 01.2000
- Oversaw all aspects of company administration and sales.
- Supervised purchasing staff for design, procurement and installation for hotel owners, assisted living facilities and multifamily housing.
- Worked closely with clients on complete turn-key projects for renovation and new construction.
- Provided products and services to general contractors throughout the Pacific Northwest.
Director of Sales and Marketing/ Operations Manager
M.A. PRODUCTS
Wilsonville, OR
01.1995 - 01.1997
- Director of Sales and Marketing for Oregon's largest tanning and skin care distributorship.
- Established new accounts and expanded existing accounts.
- Initiated and followed up on promotions to maximize sales.
- Ensure customers receive regular contact in order to satisfy each individual account's needs, while meeting the company's sales and customer service goals.
- Coordinated and participated in numerous trade shows throughout the United States.
Electronic Sales
THE BON MARCHE
Salem, Oregon
01.1991 - 01.1995
- Responsible for sales of home and personal electronic equipment and warranties.
- Successfully achieved and maintained a high percentage of both product and warranty sales.
- Established personal customer trade base.
- Attended seminars on new electronic technologies.
- Regularly awarded for sales achievements in my department.
- Maintained a monthly position in top five sales associates for the four-year duration of my employment.
Education
Timeline
Office Set Up Manager-Temporary
TRUKER INC
02.2023 - 11.2023
Sales/Customer Service
NEW SPRING HOME AND PATIO
12.2021 - 01.2023
Assistant Store Manager
PIER 1 IMPORTS
11.2018 - 10.2020
Head Cashier
LOWE'S HOME IMPROVEMENT
06.2017 - 11.2018
Independent Manufacturer Sales Representative
PROJECT STONE BY BELSTONE
01.2000 - 01.2010
Operations/Sales Manager
COMMERCIAL CONTRACT SALES
01.1997 - 01.2000
Director of Sales and Marketing/ Operations Manager
M.A. PRODUCTS
01.1995 - 01.1997
Electronic Sales
THE BON MARCHE
01.1991 - 01.1995