Summary
Overview
Work History
Education
Skills
Community Service
Personal Accomplishments
Timeline
Generic

Gina Mongenel

Aumsville,OR

Summary

I have over 30 years experience working in the clerical, data entry, and office management field using a number of proprietary computer programs. I have worked in all aspects of the administrative profession and held the position of Service Supervisor/ Personnel Coordinator with Albertsons. I have preformed all aspects of administrative work along with several areas of customer service. While maintaining my own career, I assisted my husband in operating his own freelance photography business.

Overview

38
38
years of professional experience

Work History

Customer Service Representative

See's Candy
11.2017 - Current
  • I am currently employed at See's candy in Salem OR as a customer service representative
  • My job duties include customer service, packing orders, stocking products and display case sanitation
  • I also perform closing and opening duties which include reconciling tills, preparing tills for the next business day, preparing bank deposits and other banking needs
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Receptionist

Oregon Department of Forestry
01.2007 - 01.2008
  • I held the position of Receptionist at the main office of The Department of Forestry in Salem Oregon
  • My job duties were to be the first point of contact for guests needing information regarding the Department of Forestry
  • I also received phone calls to answer general questions and directed calls to the proper staff
  • My other duties included filing, fulfilling brochure requests from field offices and vendors, along with other office related needs

Service Supervisor/ Personnel Coordinator/ Office Manager

Albertsons
05.1998 - 11.2007
  • I held the position of Service Supervisor/ Personnel Coordinator/ Office Manager
  • My job duties were to maintain and oversee all aspects of customer service operations along with reconciling the store daily financial records
  • My responsibilities also included reviewing service associates performance, scheduling, payroll, human resources, safety records, overseeing employee training programs and other clerical related duties with the number one priority being customer service
  • Handled customer complaints and inquiries.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.

Data Entry Specialist

Oregon Department of Revenue
03.1998 - 05.1998
  • I worked at the Department of Revenue as a seasonal Data Entry clerk during the 1998 tax year
  • I was required to input data from various tax forms into the database from personal income tax returns
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.

Office Manager

Old Pro Fishfinder Maps
01.1987 - 10.1997
  • I worked as the office manager at Fish Finder Maps and was responsible for maintaining all business related information
  • This included financial records, HR files, accounts payable, accounts receivable, payroll, and inventory levels
  • I was also responsible for processing all retail and wholesale orders

Education

Pre Medical Imaging -

Chaffey Comm. College
Alta Loma, CA

Cert. of Proficiency -

Tri Comm. School of Photography
Covina, CA

Pre-nursing studies -

Chemeketa Comm. College
Salem, OR

Diploma with Honors -

Mc Nary High School
Keizer, OR

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Product knowledge
  • Order processing
  • Administrative support
  • Staff training
  • Clerical support

Community Service

I love working with kids and was involved with Cub Scouts and Boy Scouts for 11 years. I held positions of responsibility including Assistant Den Leader, Treasurer and Awards Coordinator. I also volunteered at my children's schools and helped with their sports teams.

Personal Accomplishments

I am married to a wonderful man and have 3 beautiful children, 3 stepchildren and 10 Grandchildren. I enjoy spending time with my family in a number of activities which include camping & traveling as well as weekly family dinners. My personal interests are reading, gardening, scrapbooking and my personal favorite anything Disney. I feel that I possess strong clerical skills and have a strong work ethic. I am well liked and respected by my superiors, peers and subordinates.

Timeline

Customer Service Representative

See's Candy
11.2017 - Current

Receptionist

Oregon Department of Forestry
01.2007 - 01.2008

Service Supervisor/ Personnel Coordinator/ Office Manager

Albertsons
05.1998 - 11.2007

Data Entry Specialist

Oregon Department of Revenue
03.1998 - 05.1998

Office Manager

Old Pro Fishfinder Maps
01.1987 - 10.1997

Pre Medical Imaging -

Chaffey Comm. College

Cert. of Proficiency -

Tri Comm. School of Photography

Pre-nursing studies -

Chemeketa Comm. College

Diploma with Honors -

Mc Nary High School

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Gina Mongenel