Dependable Human Resource Manager recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situations. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts.
Overview
29
29
years of professional experience
Work History
Sales Coordinator
Holiday Inn Dayton-Fairborn
03.2023 - Current
Cultivated strong relationships with clients, resulting in improved customer satisfaction and loyalty.
Organized sales data and reports to facilitate informed decision-making for management.
Collaborated with sales team to identify challenges and brainstorm solutions for improved performance.
Resolved customer issues promptly by identifying root causes and implementing corrective actions.
Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Human Resources Manager
Crowne Plaza Dayton Ohio
02.2019 - 10.2022
Conducted audits of HR practices to identify areas for improvement.
Developed coaching programs for underperforming employees to enhance productivity.
Established comprehensive HR policies to ensure legal compliance.
Streamlined interview processes to reduce time-to-hire.
Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Regional Human Resource Manager
Holiday Inn Fairborn/Homewood Suites by Hilton Fairborn
11.2016 - 12.2018
Administered policies and procedures such as benefits, recruitment, training and development, employee performance, evaluations and appraisals, and exit interviews
Arranged, executed company events such as open enrollment, flu shots, birthday celebrations, holiday parties, and other company-sponsored events
Assisted employees in solving their issues related to payroll, performance reviews, promotions, employment relations, work environment, and HR regulations and policies
Completed background checks, supervised all new hire orientations, maintained affirmative action program, and created annual EEO report, and maintained confidential employee records and reports
Completed incident reports, directed employees to health care facilities, and working with staff and insurance carriers to assure all applications were processed promptly
Directly responsible for employee relations, workers' compensation and safety, and leave of absence administration for store, warehouse, and corporate employees
Ensured benefits administration included the process of on-board methods by assisting in employee claims, providing annual open enrollment, communicating benefit information to employees, resolving discrepancies with employees of payroll and benefits provider
Served recruiter with recruitment and on-boarding efforts for exempt and nonexempt positions
Human Resource/Accounting Manager
Homewood Suites by Hilton Dayton-Fairborn (Wright)
02.2002 - 11.2016
Ensured benefits administration included the process of onboard methods by assisting in employee claims, providing annual open enrollment, communicating benefit information to employees, resolving discrepancies with employees of payroll and benefits provider
Oversaw all of the accounting procedures within the Hotel ie Accounts Payables, Accounts Receivables, day to day finances, maintaining a petty cash drawer
Directly responsible for employee relations, workers' compensation and safety, and leave of absence administration for store, warehouse, and corporate employees
Coordinated recruitment effort for all position levels
Completed background checks, supervised all new hire orientations, maintained affirmative action program, and created annual EEO report, and maintained confidential employee records and reports
Assisted in guiding management and employees regarding employee relation issues
Front Office Manager
Homewood Suites by Hilton Dayton-Fairborn (Wright)
05.1996 - 06.2002
Oversaw Front Desk Operations and Department Productivity, Managed and Drove ADR, Room inventory, Rooms Sales price points and adjusting them based on business demands
Manage monthly P/L reports, annual and monthly budgets as well as weekly labor reports to run department successfully
Conducted interviews, hiring and training new employees
Oversaw department scheduling, conducted monthly one on one meeting’s with direct reports, coaching and observing employees to hold them accountable
Created and implemented new department policies and procedures to ensure excellent customer service and safe working environment for all staff
Education
Clark State Community College
Springfield, OH
Skills
Attention to detail
Dependable
Detail oriented
Excellent communication abilities and Proficient in Word-Excel-ADP
Issue resolution
Multi-tasking and negotiation
Outstanding people skills
Relationship building
Timeline
Sales Coordinator
Holiday Inn Dayton-Fairborn
03.2023 - Current
Human Resources Manager
Crowne Plaza Dayton Ohio
02.2019 - 10.2022
Regional Human Resource Manager
Holiday Inn Fairborn/Homewood Suites by Hilton Fairborn
11.2016 - 12.2018
Human Resource/Accounting Manager
Homewood Suites by Hilton Dayton-Fairborn (Wright)
02.2002 - 11.2016
Front Office Manager
Homewood Suites by Hilton Dayton-Fairborn (Wright)
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