Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Moreno

la Habra,California

Summary

Dynamic professional with a strong background in customer service at WestPrint, adept at problem resolution and enhancing customer satisfaction. Proven ability to maintain confidentiality and support administrative functions, leveraging skills in Microsoft Outlook and effective communication to drive positive outcomes. Committed to fostering a collaborative environment and improving user experiences.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

WestPrint
06.2025 - 06.2025
  • Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing information.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Administrative Assistant

Crest Sheet Metal Co
05.2012 - 05.2024
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.

Preschool Assistant Teacher

Brea United Methodist Preschool
01.2019 - 12.2022
  • Supervised children during in-classroom activities and on playground.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.

Education

High School Diploma -

St. Paul
Santa Fe Springs, CA

Graduate Certificate - Business Administration

Cerritos College
Norwalk, CA

Certificate in Early Childhood Education -

North Orange Continuing Education
Anaheim

Skills

  • Customer service
  • Customer relations
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Order processing
  • Clerical support
  • Problem resolution
  • Conflict resolution
  • Administrative support

Timeline

Customer Service Representative

WestPrint
06.2025 - 06.2025

Preschool Assistant Teacher

Brea United Methodist Preschool
01.2019 - 12.2022

Administrative Assistant

Crest Sheet Metal Co
05.2012 - 05.2024

High School Diploma -

St. Paul

Graduate Certificate - Business Administration

Cerritos College

Certificate in Early Childhood Education -

North Orange Continuing Education
Gina Moreno