Summary
Overview
Work History
Education
Skills
Timeline
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Gina Morrison

Mesa,AZ

Summary

Proven leader in retail management, adept at operations management and staff supervision, significantly improved customer satisfaction at Family Dollar. Skilled in employee performance evaluations and fostering team growth, my strategic approach to merchandising and problem-solving has consistently enhanced sales and operational efficiency.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Family Dollar
04.2023 - Current
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

Assistant Manager

Goodwill AZ
08.2022 - 04.2023
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Communicated issues and challenges to corporate leadership, providing possible solutions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Customer Service Advocate

Target
08.2019 - 07.2022
  • Developed comprehensive knowledge of company products and services to provide accurate information to customers.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Completed opening functions to meet operational needs.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Managed the ordering of supplies necessary for cash office operations, avoiding unexpected shortages or delays in service delivery.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Trained new employees on proper cash routines, procedures, and requirements.

Cashier

Walgreens
04.2018 - 08.2019
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Manager

Walmart
05.2016 - 04.2018
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Green Valley High School
Henderson, NV

Skills

Operations Management

Product and service knowledge

Employee Performance Evaluations

Task Delegation

Recruiting and interviewing

Staff Supervision

Timeline

Assistant Manager

Family Dollar
04.2023 - Current

Assistant Manager

Goodwill AZ
08.2022 - 04.2023

Customer Service Advocate

Target
08.2019 - 07.2022

Cashier

Walgreens
04.2018 - 08.2019

Customer Service Manager

Walmart
05.2016 - 04.2018

Green Valley High School

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Gina Morrison