Gina Munoz
Donna,TX
Summary
Dynamic and detail-oriented individual with a strong background in administrative support and customer relationship management, honed at SmartCom Telephone and other companies. Excelled in improving scheduling efficiency and enhancing client relations, leveraging proficiency in Microsoft Office, and exceptional verbal communication skills. Demonstrated a commitment to accuracy and a strong work ethic.
Overview
24
24
years of professional experience
Work History
Scheduling Coordinator
SmartCom Telephone
McAllen, TX
08.2022 - 02.2025
- Scheduled residential fiber installations.
- Communicated with technicians to ensure timely job completion.
- Coordinated fiber installations for local builder subdivisions.
Bookkeeper
Glass, Etc.
McAllen, TX
03.2019 - 08.2022
- Accounts payable
- Accounts receivable
- Processed payroll
- Reconciled bank accounts
- Telephone communications
- Maintained vendor relations
- Processed payments
- Credit card reconciliation.
- Maintained filing system
Accounting Clerk
Aim Media Texas
McAllen, Texas
10.2017 - 03.2019
- Processed a high volume of payments for advertisers and subscribers for Ohio publications
- Checked for accuracy and prepared for bank deposit via electronic scanning machine
- Assisted with other duties as assigned
Accounts Payable Clerk / Receptionist
Art's Trucks and Equipment
McAllen, TX
03.2016 - 08.2017
- Handled all inbound phone calls in a professional, courteous manner and routed to appropriate staff
- Assisted walk-in customers and directed to appropriate individual/office
- Responsible for collecting, and organizing all invoices generated by shop personnel and posted to QuickBooks
- Reconciled vendor accounts, and verified amounts for monthly check issuance
- Kept organized, and updated files of all vendors and some owners' records
- Kept updated, detailed records of employee timesheets via Excel
- Maintained detailed record of expenses generated for individual units in inventory
Service Dispatcher/Collections
Superior Alarms
McAllen , TX
10.2012 - 02.2016
- Answered inbound calls from customers requesting service for their security system
- Coordinated and maintained service schedule by geographic area, communicated with technicians to ensure timely dispatch, arrival, and departure from assigned service calls
- Prepared service quotes and contracts for current clients when necessary
- General office duties as assigned
CPA - Bookkeeper
Salinas, Allen & Schmitt, LLC
Weslaco, TX
11.2010 - 08.2012
- Kept financial accounts for physicians and medical offices
- Conducted bank reconciliations, quarterly tax reports, and general ledger maintenance
- Held client meetings when necessary to discuss issues and discrepancies
- General office duties such as filing, copying, and faxes
Accounts Receivable Clerk
Superior Alarms
McAllen, TX
08.2001 - 11.2010
- Accounts receivable - posted payments to customer accounts, processed payments for collections department, reconciled cash box daily, reconciled credit card terminals, prepared bank deposits, assisted customers via telephone and walk-in customers with inquiries and sales as needed
- Processed weekly payroll for two separate entities, approximately thirty employees each
- Maintained employee files
- Performed data entry for new residential and customer accounts into Sedona software and set them up for billing
- Prepared monthly invoices for residential and commercial accounts
Education
Certificate - Computerized Bookkeeping
Southern Careers Institute
TX11-2021
High School Diploma -
Donna High School
Donna, TX06-1993
Skills
- Performance improvement
- Phone inquiries
- Telephone etiquette
- Strong work ethic
- Customer relationship management
- Verbal and written communication
- Proficient in Microsoft Office
- Data entry
- Documentation skills
- Time management skills
- Attention to detail
- Administrative support
Timeline
Scheduling Coordinator
SmartCom Telephone
08.2022 - 02.2025
Bookkeeper
Glass, Etc.
03.2019 - 08.2022
Accounting Clerk
Aim Media Texas
10.2017 - 03.2019
Accounts Payable Clerk / Receptionist
Art's Trucks and Equipment
03.2016 - 08.2017
Service Dispatcher/Collections
Superior Alarms
10.2012 - 02.2016
CPA - Bookkeeper
Salinas, Allen & Schmitt, LLC
11.2010 - 08.2012
Accounts Receivable Clerk
Superior Alarms
08.2001 - 11.2010
Certificate - Computerized Bookkeeping
Southern Careers Institute
High School Diploma -
Donna High School
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