Gina Murphy
Moline,IL
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
9
9
years of professional experience
Work History
Office Manager
ACE Waterproofing & Basement Solutions
05.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Market Associate | Care Pro Relations Manager
Honor Home Health Care
10.2018 - 11.2022
- Spearheaded staffing coordination for client visits across Southern California at Honor, a leading home health care company.
- Implemented quick and effective problem-solving strategies to address staff call-offs, devising alternative staffing solutions to ensure uninterrupted care.
- Acted as a primary liaison with families to organize and manage any emergent situations promptly.
- Demonstrated responsiveness by promptly addressing client inquiries via phone calls and emails.
- Functioned as a pivotal point of contact for Honor's partner, providing them with essential information regarding clients, payroll, and caregiver schedules.
- Transitioned from this rollin July 2021 upon promotion to the position of Care Pro Relations Manager.
- Facilitate communication with family members and clients to establish clear expectations for home care services and guide them through the onboarding process using our app and policies.
- Utilize our technology to match Caregivers with clients, striving for optimal compatibility.
- Address all inquiries and concerns from clients and their families throughout our ongoing relationship with them.
- Manage staff call-offs and maintain continuous scheduling updates.
- Handle all billing inquiries, including collections, efficiently and effectively.
- Navigate challenging situations to troubleshoot and ensure care for our clients, especially during staff call-offs.
CA Office Assistant
Austin Life Chiropractic
04.2016 - 11.2017
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Education
Associate of Science - English And Court Reporting
Reporting Academy of VA
Virginia Beach, VA08-1994
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Administrative support
- Payroll processing
- Document management
- Proficient in Microsoft Office, QuickBooks, 10-key calculator, Salesforce
- Policy development
- Computer skills
- MS office
Timeline
Office Manager
ACE Waterproofing & Basement Solutions
05.2024 - Current
Market Associate | Care Pro Relations Manager
Honor Home Health Care
10.2018 - 11.2022
CA Office Assistant
Austin Life Chiropractic
04.2016 - 11.2017
Associate of Science - English And Court Reporting
Reporting Academy of VA
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