Gina Norton
West Valley,Utah
Summary
Accomplished Food Service Manager at Maverik, adept in staff leadership and operations management, significantly enhanced customer satisfaction and operational efficiency. Expert in ServSafe food handling and fostering teamwork, I effectively reduced food waste and improved safety protocols, ensuring compliance and high-quality guest experiences. I have over 20 years of Customer service.
Overview
7
7
years of professional experience
Work History
Food Service Manager
Maverik
10.2017 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
Education
Certified - Health Unit Coordinater
Salt Lake Community College
Salt Lake City, UTSkills
- Customer Service
- Food Storage
- Staff Supervision
- Staff Leadership
- Cross-Training Staff
- Operations Management
- Reliable and Responsible
- Money Handling
- ServSafe Food Manager
- Collaboration and Teamwork
- Supply Ordering and Management
- Managing Deliveries
Timeline
Food Service Manager
Maverik
10.2017 - Current
Certified - Health Unit Coordinater
Salt Lake Community College
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