Kept projects on track in partnership with PM Team to deliver large-scale projects on time and within budget
Submitted and tracked purchase orders, processed requisitions, and coordinated change orders within Oracle
Set up new projects in Tririga management system to organize tracking and management of project details and progress
Maintained record of all project data, including status and budget updates
Updated PO report, CIP report, and Monthly Accruals report
Set up new vendors, obtained quotations for processing, and communicated regularly with vendors and internal Iron Mountain teams to provide invoice payment status and resolve issues
Reviewed and processed invoices and log accruals to ensure accuracy.
Proposal Specialist
DYNATRACE
Waltham
01.2021 - 01.2022
Provided effective proposals to potential clients under strict time constraints
Delivered security questionnaires and internal coordination of proposal responses to development team for understanding client requirements
Coordinated with sales teams to comprehend objectives and requirements for devising robust proposal plans
Collaborated with internal stakeholders to prioritize response pipeline as per high-priority proposals
Carried out proposal plan by managing entire project within RFPIO software, resulting in streamlined workflow and successful proposal submission ahead of schedule
Provided all internal messaging regarding proposal writing and expectation-setting processes
Enhanced internal proposal development processes by leveraging feedback from sales team and key stakeholders
Developed employee feedback surveys to identify areas of improvement.
Global Contract Specialist
AW CHESTERTON
Groveland
01.2019 - 01.2020
Supervised end-to-end operations regarding contracts of 250+ distributors across globe
Utilized Microsoft Dynamics CRM to keep track of company's current and potential customers
Guided employees on 'Bullying in the Workplace' while serving with training and development teams
Delivered exceptional assistance to global distribution and corporate contracts team
Improved onboarding process for new distributors to meet profitable sales growth
Achieved $15K in annual savings by liaising with IT teams and managing online Distributor Service Award Program.
International Operations Support Specialist
ZOLL MEDICAL CORP
Chelmsford
01.2016 - 01.2019
Administered global product registration and legalization procedures in close collaboration with external service providers and distributors
Managed bids and tender requests from business partners
Coordinated with sales and marketing teams to utilize tools for information sharing
Supported sales managers and business partners with ad-hoc documents
Supervised customer orders for assigned territory to support International Operations Team
Leveraged internal database and applications to manage information of business partners
Communicated with Regulatory Affairs to maintain library of relevant regulatory documents
Maintained flow of sales and marketing documents for all internal and external clients
Evaluated customer purchase orders and managed sales orders in Oracle ERP system to ensure accurate order processing, timely fulfillment, and adherence to company policies.
Senior Sales Support Specialist
COMCAST
N Reading & Chelmsford
01.2014 - 01.2016
Supported cross-functional sales teams comprising 200 sales representatives in Greater Boston Region
Increased internal awareness of products and processes by producing creative promotional videos
Collaborated with MIS, Marketing, and Sales Teams and managed 1500 offers and offer codes
Contributed to weekly sales and operations planning meetings
Defined and presented quarterly marketing strategy to senior leadership
Assisted regional sales and marketing team with ad-hoc reporting and excellent marketing communications
Oversaw $500k sales incentive program budget for 22 teams while serving as key point of contact for finance
Identified and promptly resolved issues in billing system, which enhanced overall customer satisfaction
Received sales offers and implemented offer strategies with several sales channels to improve overall growth
Presented new and updated offerings to sales and management teams at monthly departmental conference calls
Improved overall participation and attained more customers by presenting Customer Referral program at bi-monthly new hire meetings
Acted as passionate member of Health and Wellness Initiatives encouraging healthy lifestyle choices among employees.
