Gina Nowak
Winter Haven,USA
Summary
Enthusiastic individual with a proven track record of success in team-based and independent work environments. Strong work ethic and exceptional organizational skills contribute to dedication and efficiency. Excited to take on new challenges with a successful team, motivated to bring a positive attitude and upbeat nature. Consistently exceeds customer and patron expectations while maintaining a cheerful demeanor as a Customer Service professional. Able to remain calm and composed in high-pressure situations, effectively reducing customer dissatisfaction through prompt acknowledgment, clear communication, and focused problem-solving. Expertise lies in finding win-win solutions that benefit both the customer and the company.
Overview
17
17
years of professional experience
Work History
Fine Art Services
Mark Hornyak
07.2021 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative/Client Service Specialist
Service channel
03.2007 - 05.2020
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Delivered a high level of service and support to each customer, paving way for future business opportunities
- Consulted with customers to determine best methods to resolve service and billing issues
- Answered customer questions and addressed concerns, resulting in reduction in complaints
- Documented conversations with customers to track requests, problems and solutions
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Adding dollars amount, removing vendors, implementing vendors for specific trades or all locations per approval verbally or via email
- Assisting with proposals, invoicing, and navigating clients on service automation
- Reviewed account and service histories to identify trends and issues
Education
HF Carey High School -
HF Carey High School
Franklin Square, NY06-1976
Skills
- Customer Service
- Dispatching
- Client lead
- Client Specialist
- Document editing
- Reporting requirements
- Still photography
- Call center training
Phone
cell, 863-604-8982
Timeline
Fine Art Services
Mark Hornyak
07.2021 - 08.2024
Customer Service Representative/Client Service Specialist
Service channel
03.2007 - 05.2020
HF Carey High School -
HF Carey High School
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