Gina O'Callahan

Work History

KO Performance Fuctional Fitness And Training

2017.11 - Current

Developed long-term relationships with key clients, vendors and service providers.
Oversee business operations and financial decisions to drive profitability and growth.
Implement strategic plans to improve performance and increase client acquisition.
Develop comprehensive marketing strategies to increase brand awareness to grow customer base.
Track trends and suggested enhancements to both challenge and refine company's product offerings.

Wineshipping

2022.07 - 2023.09

Facilitated client satisfaction and renewed customer relations to drive growth.
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Educated clients on new products or services to increase customer engagement with brand.
Mentored junior account management professionals to develop skills and increase company revenue.
Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
Developed deep knowledge of customer businesses and relationship to company objectives.
Kept projects on schedule by managing deadlines and adjusting workflows.

WINEDIRECT - MAIN (AMC)

2016.11 - 2022.06

Strategic Account Manager of webservice based B2B marketplace platform connecting 3rd party marketers and wineries
2020 realized $30M in transactions representing 6000% growth since 2016 inception
Actively collaborated with B2B marketplaces including Vivino(35M users), International Cruise and Excursions (22M members) and eBay to provide products winery direct
Established comprehensive SOP and best-practice standards for onboarding and supporting wineries
Sought out and developed long-lasting client relationships, provided ongoing technical, operational and merchandising support
Assisted in management of monthly financial reconciliation, monetary disbursement and comprehensive compliance reporting for wineries and partners

WINEDIRECT - MAIN (AMC)

2014.10 - 2016.11

Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
Educated clients on new products or services to increase customer engagement with brand
Developed strategic relationships with existing winery clients by learning preferences and managing regular communications
Monitored metrics and developed actionable insights to improve efficiency and performance
Created and presented comprehensive client business reviews
Conducted training and mentored team members to promote productivity and commitment to friendly service
Created customer support strategies to increase customer retention
Engaged with and actively managed 50+ accounts

Cost Plus World Market

2011.07 - 2014.09

Built talented and valuable team of 25+ departmental employees through outstanding mentoring, coaching and teaching skills.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Managed store organization, maintenance and purchasing functions.
Mentored team members to enhance professional development and accountability in workplace.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

Symphony Wine Club

2007.03 - 2010.11

Created brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Organized and implemented monthly wine education events with as many as 400 guests
Coordinated catering services, selected musical and guest speaker entertainment to compliment events. Responsible for run of show.
Supervised staff during events and maintained efficient performance.
Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.