Gina Olson
Watersmeet ,MI
Summary
Dedicated administrator with strong customer service and data entry skills. Proven ability to manage client communications and maintain data confidentiality.
Overview
8
8
years of professional experience
Work History
Administrator
Professional Benefit Services
Salem, OR
09.2021 - 03.2026
- Managed client communications, ensuring timely responses and accurate information.
- Processed admin for over 90 groups.
- Assisted in training new staff on operational protocols and system usage.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Handled a large amount of costumer services calls and emails and claims.
- Admin for FSA/DCA and COBRA benefits
Embroidery Manager
T-Line Design
Canby, OR
01.2018 - 07.2021
- Oversaw daily operations of embroidery department, ensuring quality and efficiency in production workflow.
- Managed team performance, providing mentorship and training to enhance skill development and productivity.
- Implemented process improvements that reduced turnaround time for custom orders while maintaining quality standards.
- Developed production schedules to optimize resource allocation and meet client deadlines consistently.
- Managed a team of embroidery professionals, ensuring timely completion of projects while maintaining high-quality standards.
- Met or exceeded monthly productivity goals and contributed significantly to department goals.
- Ran front office duty's as well, Purchasing, Sales, Emails, Phones.
Education
High School Diploma -
Silverton Highschool
Silverton OR Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Data confidentiality
- 50 wpm typing speed
- Client communication
- Verbal and written communication
- Filing system organization
Timeline
Administrator
Professional Benefit Services
09.2021 - 03.2026
Embroidery Manager
T-Line Design
01.2018 - 07.2021
High School Diploma -
Silverton Highschool