GINA ONYEANI
Atlanta,Georgia
Summary
Administrative professional with ability to multi-task, while prioritizing diversified tasks. Knowledgeable with telephone etiquette, customer service & data-based management. Ability to build productive relationships, resolve complex issues and build customers loyalty, while getting each job done efficiently within a reasonable time.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Consultant
TECHEDGE GROUP
Jan2015 - Apr2017
- Support the Transformation Leads and Programme Leads in the day-to-day development and delivery of key digital projects and programmes
- Utilizes plans and schedules established on the assigned projects to accomplish work to meet expectations
- Investigate work process improvements for cycle time and cost reductions opportunities
- Worked closely with the Product Owner in defining the product goal & roadmap
- Worked effectively within the Scrum Team to remove impediments and track them in Jira
- Guided the team through continual improvement process and best practices
- Facilitated scrum master community of practice
- Ensured conducive environment which fostered self-organizing and self-managing team
- Empowered the Scrum team with regular inspect and adapt opportunities
- Facilitated all Scrum Events including the Sprint, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, Product Backlog Refinement
- Workshops with stakeholders
- Created Epics, Features & Stories for the team in Jira and assisted Product Owner
- JIRA admin activities for teams (created boards, workflows, filters, dashboards, reports using JQL.)
- Planned and tracked sprints closely and helped the team to focus on commitments & delivery
- Facilitated retrospectives using innovative games techniques and closure of action items on improvements
- Reflecting and radiating the metrics like burn down chart progress, quality, and velocity continuously to the team and various stakeholders
- Prepared various dashboards in Jira which reflects risks, dependencies, impediments
- Helped Product owner with effective management of Features, Epics, Stories, and prioritization
- Ensured INVEST criteria is met for all the user stories in backlog
- Effectively supporting the Delivery Squad through changes in objectives and re-prioritization of requirements
- Applied human centered design (Empathize, Define, Ideate, Prototype, Test, Implement)
- Educated staff on organizational mission and goals to help employees achieve success.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized supply chain operations for clients, reducing costs and improving efficiency through strategic vendor management.
- Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
- Transformed client digital strategies, leveraging cutting-edge technologies to enhance online presence and customer interaction.
Deputised for Project Manager and Product Owner
DIAMOND BANK
- Deputised for Project Manager and Product Owner in their absence by making rapid and accurate assessment of urgent/delicate situations that can be addressed by appropriate colleagues within the project to meet deadlines, provide solutions and avoid disruptions
- Reviewed project progress and performance and ensure that lessons learned are documented and shared with similar projects elsewhere within the organisation
- Worked effectively with project boards, project teams, users, suppliers, and other stakeholders to understand and resolve project issues where these occur
- Identified and initiated appropriate changes to projects, with agreement from the Project Board(s)
- Managed elements of project governance and reporting
- Conducted regular audits to track that mandatory documents have been created
- Identified and report potential risks in the IM&T Risk register
- Effectively guided Scrum and Kanban teams
- Creating working agreements, establishing, and helping the teams to achieve their Sprint Goals
- Facilitated Retrospectives using innovative games
- Educated and coached the teams on usage of Jira and Confluence tools
- Took ownership to drive through resolutions of issues or blockers, coordinate directly with other development/product teams on inter-dependencies or through Scrum-of-Scrum ceremonies
- Helped Product owner with effective management of Backlog
- Ensured the teams adhered to the DOR and DOD criteria
- Optimized workflow efficiency and led the ceremonies and ensured smooth delivery
- Educated and ensured Agile/Scrum implementation methodology, practices, values, and framework are adhered to by team members, while resolving impediments by coordinating and collaborating with cross-functional team
- Assisted in team development while holding teams accountable for their commitments, removing roadblocks to their work
- Coordinated with the Scrum Team in Daily Scrum Meetings, Sprint Planning Meetings, Sprint Review Meetings, Sprint Retrospective Meetings and Backlog Grooming meetings
- Contributed to ongoing process improvement initiatives to implement best practices for Agile and Traditional Project Management
Executive Assistant to the CEO
Diamond Bank
Mar2012 - Oct2014
- Assisted in designing the roadmap for the first phase Agile Transformation Journey for the Organization
- Organized Agile workshops across the organization to encourage and boost Agile mindset culture and best practices
- Provided coaching and worked closely with Product Owner in Product Backlog Refinement and Continuous Delivery of features
- Supported the Product Owner to ensure the Backlog has sufficient prioritized user stories at a ready status ahead of the team
- Encouraged and facilitated cross-team coordination and collaboration
- Provided coaching on dependencies management, risk, and issue mitigation
- Facilitated Scrum ceremonies (Backlog Refinement, Daily Scrum, Sprint Planning, Sprint Review and Sprint Retrospectives)
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Handled confidential and sensitive information with discretion and tact.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Worked with senior management to initiate new projects and assist in various processes.
- Filed paperwork and organized computer-based information.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
AML/KYC-ANALYST
APPSTRACT INCORPORATED
03.2022 - Current
- Complete KYC onboarding for new and pre-existing customers (KYC Refresh) by reviewing clients documentation vendor databases and data entered proprietary
- Develop knowledge of AML/BSA Related regulations
- Performing data quality review of workstation KYCs for completion including ensuring all appropriate information is entered in KYCs to meet all regulatory legal and audit requirements
- Analyze client data documentation and negative news in order to determine client risk profile as established under the global KYC procedures
- Maintain detailed records on clients for second level review
- Track and report all documentation breaks
- The as we client’s front office credit legal and operations as necessary
- Perform client account refresh
- Implementation of any require change in static data and resolution of any matters arising from the review
- Additional due diligence checks may be required for clan dependence on the risk level
- Packaging due diligence research and documentation for review by relationship managers
- Collaborate with various internal teams
- Assisting with other internal tasks
- Actively engaging in the identification of potential process shortcomings or required enhancements
- Identified potential suspicious activity by performing transaction monitoring and escalating cases for further investigation.
- Streamlined onboarding processes for new clients, reducing turnaround time and improving client satisfaction.
- Enhanced AML/KYC compliance by conducting thorough customer due diligence and risk assessments.
- Conducted comprehensive research on clients'' backgrounds, verifying identities and assessing risks for potential financial crimes.
- Provided guidance to junior team members, helping them grow their expertise in AML/KYC analysis techniques.
- Performed periodic reviews of existing client files, ensuring continued adherence to AML/KYC requirements.
- Assisted in the development of training materials for staff members, fostering a culture of compliance throughout the organization.
- Maintained updated knowledge of relevant regulations and industry best practices to continuously improve AML/KYC processes.
- Conducted KYC formality reports on questionable accounts and transactions.
- Supported KYC processes for prospective and existing customers.
- Conducted thorough reviews for high risk clients based on stratified risk level guidelines.
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Determined customer risk ratings based on analysis and research findings.
- Facilitated communication with onboarding team to gather information and onboarding documentation.
- Interpreted evidence from multiple tools and systems to determine legitimacy of customer behavior.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
- Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.
- Generated comprehensive reports on portfolio performance and risk assessment.
- Performed quality assurance checks on completed customer files, ensuring accuracy and completeness before submission for review or approval.
- Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
- Reduced the risk of money laundering and terrorist financing by implementing robust KYC policies and procedures.
- Developed and maintained a centralized system for managing customer information, improving overall efficiency.
- Enhanced client onboarding process by streamlining KYC procedures and reducing turnaround time.
- Prevented account closures or penalties with prompt resolution of outstanding KYC issues for high-risk clients.
- Supported AML investigations by providing accurate and timely information on customers'' financial activities.
SQL Server Database Administrator
Provide Service for Google
07.2021 - Current
- Oversaw disaster recovery planning initiatives to ensure minimal disruption in the event of unexpected system outages or failures.
- Participated in troubleshooting efforts for complex database-related issues as part of a collaborative problem-solving approach among colleagues.
- Ensured data integrity and security through the implementation of comprehensive backup and recovery plans.
- Supported projects enabling delivery efficiencies and technical resolution.
- Managed database upgrades and migrations, ensuring minimal impact on end users and maintaining data consistency.
- Optimized database performance by implementing index tuning strategies and query optimization techniques.
- Provided technical support to application developers for seamless integration of databases within software solutions.
- Managed workload independently but collaborated with colleagues to complete larger scale tasks in distributed team environment.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Implemented security measures to protect vital business data.
- Set up and controlled user access levels across databases to protect important data.
- Streamlined backup and recovery processes, enhancing overall system stability and availability.
- Enhanced reporting capabilities by designing efficient ETL processes that improved data accuracy and completeness.
- Maintained high levels of customer satisfaction by consistently meeting service level agreements for database performance and availability.
- Provided timely resolution of critical production issues, minimizing downtime and avoiding potential revenue loss.
- Trained junior team members on best practices for database administration, promoting a culture of continuous learning within the organization.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Optimized database performance by monitoring health and implementing tuning recommendations.
Education
Bachelor of Arts - Mass Communication
Lagos State University
Ojo, Lagos State07.2011
Bachelor of Arts - Philosophy
Olabisi Onabanjo University
Ogun Staten= Nigeria06.2008
Skills
- Stakeholder Management
- Calendar Management
- Telephone Etiquette
- Documentation
- LexisNexis Risk Resolution
- KYC & AML Compliance
- KYC & CDD Solutions
- Project Scheduling
- Team Management
- Event Management
- Capacity/Resource Management
- KYC & Due Diligence Service
- Cross Functional Supervision
- Microsoft Office
- Budgeting & Costing
- Process Improvement
Certification
- Certified Anti-Money Laundering Specialist (CAMS)
- Certified Scrum Master (CSM)
- SAFe Scrum Master (SSM)
Timeline
AML/KYC-ANALYST
APPSTRACT INCORPORATED
03.2022 - Current
SQL Server Database Administrator
Provide Service for Google
07.2021 - Current
- Certified Anti-Money Laundering Specialist (CAMS)
- Certified Scrum Master (CSM)
- SAFe Scrum Master (SSM)
Consultant
TECHEDGE GROUP
Jan2015 - Apr2017
Deputised for Project Manager and Product Owner
DIAMOND BANK
Executive Assistant to the CEO
Diamond Bank
Mar2012 - Oct2014
Bachelor of Arts - Mass Communication
Lagos State University
Bachelor of Arts - Philosophy
Olabisi Onabanjo University
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