GINA ORTIZ
Houston,TX
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Contract expertise, including competitive offerings, pricing and market positioning.
Overview
4
4
years of professional experience
Work History
Order Entry Specialist
Suncoast Resources
Houston Tx
03.2024 - 12.2024
- Exceeded performance targets consistently through diligent work ethic and commitment to delivering excellent results on each task undertaken.
- Reduced order discrepancies with thorough verification of product codes, and shipping details.
- Improved customer satisfaction by ensuring timely delivery of orders through effective coordination.
- Developed strong relationships with clients through consistent professional communication regarding their orders.
- Facilitated smooth communication between departments for seamless order fulfillment and issue resolution.
- Recommended services that would meet customer needs.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Answered high volume incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Communicated with customers by telephone or email to take or enter orders.
- Excellent communication skills, both verbal and written.
- Handled difficult situations calmly and professionally, resolving customer complaints while maintaining a positive atmosphere.
Paralegal Assistant
NMW LAW FIRM
Houston, TX
07.2022 - 12.2023
- Prepared legal briefs, motions, and pleadings.
- Assisted lawyers with materials preparation for internal and external training events.
- Conferred with clients and other involved parties to gather and track case information.
- Coordinated trial exhibits by organizing materials, writing documentation, and preparing digital materials and displays.
- Managed billable hour tracking, payroll, client invoicing
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Interviewed clients to obtain information relevant to cases.
- Researched statutes, decisions, legal articles, and codes.
Assistant Manager
Guarantee Loan Service
Houston, TX
02.2021 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
GED -
Houston Community College
Houston, TX05.2017
Skills
- Ten- key
- Internet savvy
- Microsoft Excel, PowerPoint, Word
- 35 WPM
- Work Well with computers
- Work prioritization
- Data entry skills
- Handheld scanners
- Teamwork
- Quick learner
- Customer service
- Problem-solving
- Multitasking Abilities
Languages
Spanish
Full Professional
Timeline
Order Entry Specialist
Suncoast Resources
03.2024 - 12.2024
Paralegal Assistant
NMW LAW FIRM
07.2022 - 12.2023
Assistant Manager
Guarantee Loan Service
02.2021 - 06.2022
GED -
Houston Community College