Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GINA ORTIZ

Houston,TX

Summary

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Contract expertise, including competitive offerings, pricing and market positioning.

Overview

4
4
years of professional experience

Work History

Order Entry Specialist

Suncoast Resources
03.2024 - 12.2024
  • Exceeded performance targets consistently through diligent work ethic and commitment to delivering excellent results on each task undertaken.
  • Reduced order discrepancies with thorough verification of product codes, and shipping details.
  • Improved customer satisfaction by ensuring timely delivery of orders through effective coordination.
  • Developed strong relationships with clients through consistent professional communication regarding their orders.
  • Facilitated smooth communication between departments for seamless order fulfillment and issue resolution.
  • Recommended services that would meet customer needs.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Answered high volume incoming customer calls to solve problems, enter orders and complete follow-up procedures.
  • Communicated with customers by telephone or email to take or enter orders.
  • Excellent communication skills, both verbal and written.
  • Handled difficult situations calmly and professionally, resolving customer complaints while maintaining a positive atmosphere.

Paralegal Assistant

NMW LAW FIRM
07.2022 - 12.2023
  • Prepared legal briefs, motions, and pleadings.
  • Assisted lawyers with materials preparation for internal and external training events.
  • Conferred with clients and other involved parties to gather and track case information.
  • Coordinated trial exhibits by organizing materials, writing documentation, and preparing digital materials and displays.
  • Managed billable hour tracking, payroll, client invoicing
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Revised and finalized letters, briefs, and memos.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Interviewed clients to obtain information relevant to cases.
  • Researched statutes, decisions, legal articles, and codes.

Assistant Manager

Guarantee Loan Service
02.2021 - 06.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

GED -

Houston Community College
Houston, TX
05.2017

Skills

  • Ten- key
  • Internet savvy
  • Microsoft Excel, PowerPoint, Word
  • 35 WPM
  • Work Well with computers
  • Work prioritization
  • Data entry skills
  • Handheld scanners
  • Teamwork
  • Quick learner
  • Customer service
  • Problem-solving
  • Multitasking Abilities

Languages

Spanish
Full Professional

Timeline

Order Entry Specialist

Suncoast Resources
03.2024 - 12.2024

Paralegal Assistant

NMW LAW FIRM
07.2022 - 12.2023

Assistant Manager

Guarantee Loan Service
02.2021 - 06.2022

GED -

Houston Community College

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GINA ORTIZ